• Lovehoney VIP code issue

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    WandA [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6223
    • Joined: 28 Nov 2007

    I recently placed an order using a VIP code and received the wrong item, well it was the right item only it wasn't advertised as described and made by a different company than claimed.

    Now the problem is that if I return the item I can't have a refund since I used a VIP code and 'I don't have any money to credit back', I'd be spending the same but not getting anything else in return since the item was only £5. I do have the option of using it as part credit for something else but rather annoyingly I've already purchased what I want and being only £5 there is nothing I actually want or I can send the whole order back.

    Apart from being quite hacked off at having three non-solutions I'm wondering if the VIP code would be better formatted if it was changed to avoid problems like mine? It seems a bit counter-intuitive for a returning customer to have such a problem and end up feeling a bit cheated. Would it not be better to get 20% off all orders over £50 or something (as the code now effectively is) so that if the cost of an item is refunded the 20% can still be applied to the other items? This also would have saved me making two £40 orders, I split the order just to use the code.

    Thoughts on the VIP code as a whole (it's often discussed in a how does it work but not what we actually think of it) or thoughts on the practice would be appreciated.

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