• Ask the Moderator: Reviews, Community & Pics

    1478513597
    lmh95 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3489
    • Joined: 6 Aug 2014

    Thanks Leanne.

    Just re-read through my review which is now live on the product page.

    Happy Monday :)

    1478514133
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1480
    • Joined: 9 Oct 2014

    Hi lmh95 

    Sorry about that looks like it was not linked to the item. I linked it all up and now it is live :) 

    The editors must have missed that one sadly. 

    Thanks 

    1479078573
    RosyCheek [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1904
    • Joined: 11 Apr 2016

    Hello, I submitted a secret tester review to a manually sent product. Just checking my review has been received?

    1479134040
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1480
    • Joined: 9 Oct 2014

    RosyCheek wrote:

    Hello, I submitted a secret tester review to a manually sent product. Just checking my review has been received?

    Hello 

    I have emailed you back.

    I was off over the weekend so was unable to respond to the email until today, 

    Thanks

    1480424411
    Quiet_James [sign in to see picture]
    • Rank: Captain
    • Posts: 52
    • Joined: 12 Nov 2016

    Hi Leanne,

    Grateful for some clarification as I'm fairly new and don't want to infringe any rules.

    I want to post a product review and include the whole scenario in which I tested it.

    So I wanted to say that I'd been chatting on Twitter (and no more than that and definitely no usernames) and that I'd also been watching some videos on Vimeo (again, no more than that).

    So my question is, I am allowed to put that?


    Thanks J

    1480440539
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1480
    • Joined: 9 Oct 2014

    Quiet_James wrote:

    Hi Leanne,

    Grateful for some clarification as I'm fairly new and don't want to infringe any rules.

    I want to post a product review and include the whole scenario in which I tested it.

    So I wanted to say that I'd been chatting on Twitter (and no more than that and definitely no usernames) and that I'd also been watching some videos on Vimeo (again, no more than that).

    So my question is, I am allowed to put that?


    Thanks J

    Hi there

    The above is no problem at all with no sharing of contact details.

    TBH the editors go through all the reviews, I deal with the testers. They have only ever flagged up overly graphic reviews to me that have been questionabale. 

    Hope this helps :) 

    1480532139
    Quiet_James [sign in to see picture]
    • Rank: Captain
    • Posts: 52
    • Joined: 12 Nov 2016

    Yes it does. Thanks Leanne

    1480864918
    Quiet_James [sign in to see picture]
    • Rank: Captain
    • Posts: 52
    • Joined: 12 Nov 2016

    How long does it take for a review to be posted and how do we know if it's been rejected? Thanks

    1480928273
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1480
    • Joined: 9 Oct 2014

    Quiet_James wrote:

    How long does it take for a review to be posted and how do we know if it's been rejected? Thanks

    Reviews can take up to 48 hours to be posted dependant on the work load of the editors. They need to check spelling and grammar , plus content as we do get the odd descriptive review that is a little too much. This is not done by me - I am not an editor or a writer. 

    We contact customers who have reviewed a faulty item to offer a replacement / refund / exchange. Otherwise we do not contact regarding the review and it gets posted or if too descriptive or a hoax then it does not go up.  

    If it has been more than 48 hours since submiting a review let customer care know and they can check if there are potential delays or issues. 

    1480972759
    Quiet_James [sign in to see picture]
    • Rank: Captain
    • Posts: 52
    • Joined: 12 Nov 2016

    Thanks Leanne

    1481182121
    E_rose [sign in to see picture]
    • Rank: Captain
    • Posts: 9
    • Joined: 20 Nov 2016

    What is model of the month? Or is this something which is long gone? Lol

    1481188180
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1480
    • Joined: 9 Oct 2014

    E_rose wrote:

    What is model of the month? Or is this something which is long gone? Lol

    Hey 

    It is still around, latest winner & blog here 

    You can enter here 

    So we award £100 Lovehoney voucher to someone sporting lingerie (sometimes cleverly selected items as you will see from a Runner up this month). Your photos should be uploaded via the above link and follwo the rules listed, if they do so then they are approved to show to other members. 

    This month is Christmas themed 

    1481661493
    xmf86 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 24
    • Joined: 2 Mar 2015

    Hi Leanne,

    Do you know if there is currently a problem with the system that allows profile pictures to be uploaded? I've tried a few times now but every time I get the same instant response:

    "There was a problem uploading your image."

    I've tried jpg, png and gif, all well under the file size limit. I've renamed the file, resized the file... All that happens is I get that same message over and over. Not really sure what else to try!

    1481672221
    stewty [sign in to see picture]
    • Rank: Captain
    • Posts: 69
    • Joined: 11 Dec 2016

    Hi Leanne,

    I believe there is a problem with uploading a profile pic?

    If so, do you know when it will be good to go?

    1481708938
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1480
    • Joined: 9 Oct 2014

    Hi xmf86 & stewty,

    Thanks for posting but sadly this is not the correct area for it. You will need the glitches thread on this one:

    http://www.lovehoney.co.uk/community/forums/inside-lovehoney/1374282-lovehoney-glitches-2016/

    Please pop a look on the thread as you will see it is a known issue at the moment. 

    Apologies for the inconvenience. 

    1481715588
    stewty [sign in to see picture]
    • Rank: Captain
    • Posts: 69
    • Joined: 11 Dec 2016

    Lovehoney - Leanne wrote:

    Hi xmf86 & stewty,

    Thanks for posting but sadly this is not the correct area for it. You will need the glitches thread on this one:

    http://www.lovehoney.co.uk/community/forums/inside-lovehoney/1374282-lovehoney-glitches-2016/

    Please pop a look on the thread as you will see it is a known issue at the moment.

    Apologies for the inconvenience.

    Thank you!
    1481727998
    xmf86 [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 24
    • Joined: 2 Mar 2015

    Lovehoney - Leanne wrote:

    Hi xmf86 & stewty,

    Thanks for posting but sadly this is not the correct area for it. You will need the glitches thread on this one:

    http://www.lovehoney.co.uk/community/forums/inside-lovehoney/1374282-lovehoney-glitches-2016/

    Please pop a look on the thread as you will see it is a known issue at the moment.

    Apologies for the inconvenience.

    Thanks Leanne, sorry for the mix up!

    1481730488
    Wrinkly [sign in to see picture]
    • Rank: Captain
    • Posts: 37
    • Joined: 27 Feb 2013

    I have managed to upload one picture that now appears on my pictures, another one is awaiting processing, which I expect includes moderator approval and or software works, however I cannot upload a photo to my profile picture, I keep getting a message saying could not upload photo. The photos I have tried have been all under 500kb and are jpg format and actually included the photo I have currently being processed.

    Help please

    1481748609
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3237
    • Joined: 16 Jan 2016

    Wrinkly wrote:

    I have managed to upload one picture that now appears on my pictures, another one is awaiting processing, which I expect includes moderator approval and or software works, however I cannot upload a photo to my profile picture, I keep getting a message saying could not upload photo. The photos I have tried have been all under 500kb and are jpg format and actually included the photo I have currently being processed.

    Help please

    If I may reply on Leannes behalf, this is a known glitch and has been answered just above you on this thread. Frustrating I know, but we are all in the same boat xxx

    1481839135
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3237
    • Joined: 16 Jan 2016

    Can you only add a direct link to one of your reviews if it is actually showing in your review list?

    I ask because it is not only tester items that are missing from my list, but purchased items aswell, and I was asked specifically about an item by another member and tried to add a direct link to my own review but it just directed to the entire reviews page.

    No biggie - just curious xxx

    Sorry if wrong thread - at my age it's easy to get confused!!!!!

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