• "oh" points

    1471876784
    Weeradge [sign in to see picture]
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    I was just checking my balance ,and it looks like the oh points ,that I got ,from an item I returned are still there .
    Is this normal ?
    I'm not complaining , but I thought they would have been deducted when the item was retuned ?
    Just wondering , because it looks like I might be ordering something soon ;-) , and wndered if they'd be deducted when I ordered something (which woud be quite fair)

    1471877634
    Scorpius12 [sign in to see picture]
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    Hi there, if you have a word with Live Chat they should be able to help you

    1471878533
    Lovehoney - Leanne [sign in to see picture]
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    Ohh aren't you lucky and I am glad to hear you may be shopping with us again. I am glad the issue has been sorted for you.

    This would be a direct question for customer care , they are available 24/7.

    Thanks 

    1471879046
    Weeradge [sign in to see picture]
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    LOL
    Thanks , Leanne .
    I'l get on to them later

    1471895793
    Weeradge [sign in to see picture]
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    Lovehoney - Leanne wrote:

    Ohh aren't you lucky and I am glad to hear you may be shopping with us again. I am glad the issue has been sorted for you.

    This would be a direct question for customer care , they are available 24/7.

    Just a quick "PS" , Leanne
    As well as the matter being as "resolved" as it could ever be , it was your kind , personal ,comment on the e mail you sent me that persuaded me to come back to LH .
    Suddenly , LH seemed "human" again .
    I hope your bosses see this ,and give you the payrise you deserve :-)

    1471947784
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
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    Weeradge wrote:

    Lovehoney - Leanne wrote:

    Ohh aren't you lucky and I am glad to hear you may be shopping with us again. I am glad the issue has been sorted for you.

    This would be a direct question for customer care , they are available 24/7.

    Just a quick "PS" , Leanne
    As well as the matter being as "resolved" as it could ever be , it was your kind , personal ,comment on the e mail you sent me that persuaded me to come back to LH .
    Suddenly , LH seemed "human" again .
    I hope your bosses see this ,and give you the payrise you deserve :-)

    Ah, well that is fantastic news and I am happy I have helped in some way. 

    Enjoy those Oh! points and thanks for the comment. I shall ask about that pay rise wink

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