• 'Instant help- chat now' button

    1466546010
    Yes man [sign in to see picture]
    • Rank: Brigadier
    • Posts: 575
    • Joined: 17 Mar 2009

    There should be a close button on it if you don't want to chat!!! Every other I've seen have! If I want to chat it would have been straight away!! Plus I don't think they'd appreciate my kind of chat!!!! 😂😂😂😋😋

    1466583738
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    Hey guys , 

    I have passed on the feedback to Matt who applies these changes.

    Not all of you will see it for now , I am one of the ones that can't see it too. 

    Thank you you all for the feedback on this feature . 

    1466585723
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3479
    • Joined: 22 Jul 2015

    I can't see it either. After reading everybody's comments I'm quite glad lol.

    1466586248
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6347
    • Joined: 18 Dec 2007

    I've had this on my screen since yesterday, and am using a laptop if this helps :) xx

    1466586676
    wildflower [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3808
    • Joined: 17 Jul 2013

    I'm another of the lucky ones unable to see it !

    1466587715
    luvved up cupple [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1410
    • Joined: 24 Oct 2012

    *looks around*
    Nope, no sign here.

    1466588006
    Purring-Pussy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3310
    • Joined: 11 Jun 2012

    I noticed it yesterday, I mostly use desktop, but on my phone last night, I accidently pressed the help tab a few times. Is a pain and would put me off using the site if I was out and about.

    1466588909
    rach74 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1512
    • Joined: 3 Dec 2010

    need a cross button remove or made a lot smaller, takes a lot of room when looking on phone, laptop not to bad just annoying

    1466589830
    Lovehoney - Numbers [sign in to see picture]
    • Rank: Captain
    • Posts: 130
    • Joined: 2 Aug 2010

    Hey Folks!

    This is a test, so half of visitors are seeing it, half aren't.

    HOWEVER, its scope was stretched a little further than it should have been

    It will be vanishing from the Community pages in 5....4....3.....2

    1466590997
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6347
    • Joined: 18 Dec 2007

    Yes, it's now disappeared

    1466591221
    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3000
    • Joined: 7 Jan 2014

    Appreciate it not being on forum pages but could you consider repressing it unless I am on an actual product page?

    Trying to add to wishlist it's still there. I have accidently hit it twice in last 10 minutes. Thanks :)

    1466593149
    Lovehoney - Numbers [sign in to see picture]
    • Rank: Captain
    • Posts: 130
    • Joined: 2 Aug 2010

    Thanks Vanessa, it's a test, so we're seeing on which pages it's most effecting. Goog point about the account page though, trickier to remove but will give it a go.

    Matt

    1466598260
    Rimmer57 [sign in to see picture]
    • Rank: General
    • Posts: 1212
    • Joined: 8 Aug 2013

    Thanks Matt, No where to be seen my laptop, on all the pages. Never had it though on my Iphone.

    Cheers!!

    1466634259
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5928
    • Joined: 2 Feb 2015

    Ive have got the orange box that everyone was talking about last night now.

    1466634623
    honeybun91 [sign in to see picture]
    • Rank: General
    • Posts: 766
    • Joined: 5 Mar 2016

    It's not showing when I use the forums now. But it is when I'm buying things 🤔

    1466636543
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5928
    • Joined: 2 Feb 2015

    It's only showing up when looking at products and not the forums.

    1468071351
    slinky binky [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2680
    • Joined: 21 Aug 2015

    It's back 😂😂😂 not on the forums though. I kept hitting it whilst signing in. So you think it means that the buttons staying? I had it last time too 💟xx

    1468436460
    secretlyslutty [sign in to see picture]
    • Rank: Brigadier
    • Posts: 16
    • Joined: 7 Jan 2013

    I'm seeing it and I find it really annoying too. I understand why you'd have it, but I wish I could just dismiss it once and have it stay dismissed, and not reappear every time I navigate to another page.

    Also I get that you want it to stand out, but I really dislike the design. The orange colour and photo of a call centre worker don't fit with the rest of the site design, and honestly looks kinda... cheap? It makes me subconsciously think it's a dodgy popup or something every time I see it. That's what I thought it was at first on mobile, it was only when I realised it was on my PC too that I realised it was part of the site!

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