• Lovehoney Glitches 2016

    1476405000
    Jezebella [sign in to see picture]
    • Rank: General
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    • Joined: 7 Jun 2015

    Jezebella wrote:

    This video cuts out before the end, just when lisa puts it in the tank http://www.lovehoney.co.uk/tv/5109/

    This one stops too: http://www.lovehoney.co.uk/tv/5111/
    1476437195
    Lovehoney - Leanne [sign in to see picture]
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    Jezebella wrote:

    This video cuts out before the end, just when lisa puts it in the tank http://www.lovehoney.co.uk/tv/5109/

    Howdy 

    Thanks for picking this up , I have edited the video and should be A ok in 20-30 minutes.

    Thanks again :) 

    1476469466
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2562
    • Joined: 16 Jan 2016

    Lovehoney - Leanne wrote:

    There seems to be an issue around images currently hat is impactying profile images.

    IT are aware and I am sure it will be reolved as soon as possible.

    Sorry guys!

    Is this issue still current? Or is it something I am doing wrong?

    Thank you xxx

    1476608802
    Fun Louise [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4600
    • Joined: 30 Mar 2015

    Hi my new reviews are not showing on my profile page. This is since the fifty shades darker launch.

    I have written a review for Lubido aloe anal lube, which is live on the product page but not showing on my profile, and a review of the teal flirty boyshorts that would normally show with the words "pending aproval". Neither are visible.

    Both of these items were purchases and not testers, I know testers don't show on your profile page.

    thanks

    1476609752
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
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    It's not just testers that aren't showing FL. It seems to be almost all new items :)

    1476610812
    Sxleksaker [sign in to see picture]
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    • Joined: 29 Feb 2016

    The photo with the clamp in the hand is double :)

    http://www.lovehoney.co.uk/product.cfm?p=35196

    1476633406
    captainmeow [sign in to see picture]
    • Rank: Colonel
    • Posts: 276
    • Joined: 18 Sep 2016

    Hi Leanne, not sure if this is just me, but I can't get the vibrator finder to work. If, say, I choose to see extra quiet pebble vibrators, all it does is tell me how many there are, but doesn't actually filter the results for me. I've tried on multiple browsers and on mobile, and it doesn't work on any of them.

    1476779815
    bondagegod [sign in to see picture]
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    • Joined: 2 Feb 2015

    The video for the fifty shades darker the sounds disappear around 30 seconds but the video continues playing.

    http://www.lovehoney.co.uk/product.cfm?p=35198

    1476783296
    Lovehoney - Leanne [sign in to see picture]
    • Rank: General
    • Posts: 1296
    • Joined: 9 Oct 2014

    Hello 

    I thought it may be an idea to let you know of some issues we are aware of and are resolving:

    Image issues : Has been raised , currently no one can change their avi. Sadly there are other goings on at the moment and although it is set to be resolved is not high priority. We have some big changes happenig at HQ so you will see why soon. As soon as we have a fix I will let you know. As for uploading images , this still works but there are some issues around mibile devices. . 

    If you can not upload or change your avi we are aware, if you can not upload an image please try a desktop device for now. 

    Reviews on profile page: This has been on-going, as long as the review shows on the product page that is the aim of the game so no problem there. However we are looking to fix this , so it is a higher priority than above issue. Finding a link has been difficult and causing a delay in what we can do to resolve. Please let us know if there are any issues with the review not showing on the product page. If it does not show on your profile it is part of this bug- Sorry. 

    Blocked review: RESOLVED, the title needs to be letters, without commas and symbols. If you do get a boocked error message please review the review title. 

    Please do not re-raise these issues we are aware and our tech team will work on these as soon as they can.

    Thank you all for your paitence heart

    1476783326
    Lovehoney - Leanne [sign in to see picture]
    • Rank: General
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    • Joined: 9 Oct 2014

    bondagegod wrote:

    The video for the fifty shades darker the sounds disappear around 30 seconds but the video continues playing.

    http://www.lovehoney.co.uk/product.cfm?p=35198

    Should be resolved in 10-15 minutes , just updated it.

    Thanks for letting us know 

    1476784152
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 2 Feb 2015

    No problem. Thank you Leanne.

    1476787127
    NatandTom [sign in to see picture]
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    • Joined: 6 Jun 2015

    The video on this product page seems to be showing and talking about a different product from the same range

    http://www.lovehoney.co.uk/product.cfm?p=36047

    1476787780
    Lovehoney - Leanne [sign in to see picture]
    • Rank: General
    • Posts: 1296
    • Joined: 9 Oct 2014

    NatandTom wrote:

    The video on this product page seems to be showing and talking about a different product from the same range

    http://www.lovehoney.co.uk/product.cfm?p=36047

    hello

    I have removed the vid for now. Today is my video day so I shall take a closer look .

    Thank you heart

    1476791232
    Lovehoney - Leanne [sign in to see picture]
    • Rank: General
    • Posts: 1296
    • Joined: 9 Oct 2014

    Lovehoney - Leanne wrote:

    Hello 

    I thought it may be an idea to let you know of some issues we are aware of and are resolving:

    Image issues : Has been raised , currently no one can change their avi. Sadly there are other goings on at the moment and although it is set to be resolved is not high priority. We have some big changes happenig at HQ so you will see why soon. As soon as we have a fix I will let you know. As for uploading images , this still works but there are some issues around mibile devices. . 

    If you can not upload or change your avi we are aware, if you can not upload an image please try a desktop device for now. 

    Reviews on profile page: This has been on-going, as long as the review shows on the product page that is the aim of the game so no problem there. However we are looking to fix this , so it is a higher priority than above issue. Finding a link has been difficult and causing a delay in what we can do to resolve. Please let us know if there are any issues with the review not showing on the product page. If it does not show on your profile it is part of this bug- Sorry. 

    Blocked review: RESOLVED, the title needs to be letters, without commas and symbols. If you do get a boocked error message please review the review title. 

    Please do not re-raise these issues we are aware and our tech team will work on these as soon as they can.

    Thank you all for your paitence heart

    **Bump**

    1476791363
    Lovehoney - Leanne [sign in to see picture]
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    captainmeow wrote:

    Hi Leanne, not sure if this is just me, but I can't get the vibrator finder to work. If, say, I choose to see extra quiet pebble vibrators, all it does is tell me how many there are, but doesn't actually filter the results for me. I've tried on multiple browsers and on mobile, and it doesn't work on any of them.

    I am sorry to hear that , It ahs not been raised as a fault . maybe try clearing cookies and attempting again ? 

    If that doesn't work I shall leave this one for tech team to pick up from here 

    1476791415
    Lovehoney - Leanne [sign in to see picture]
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    • Posts: 1296
    • Joined: 9 Oct 2014

    Sxleksaker wrote:

    The photo with the clamp in the hand is double :)

    http://www.lovehoney.co.uk/product.cfm?p=35196

    Ah yes, oops I will let studio know 

    Thanks for letting us know 

    1476901227
    captainmeow [sign in to see picture]
    • Rank: Colonel
    • Posts: 276
    • Joined: 18 Sep 2016

    Lovehoney - Leanne wrote:

    captainmeow wrote:

    Hi Leanne, not sure if this is just me, but I can't get the vibrator finder to work. If, say, I choose to see extra quiet pebble vibrators, all it does is tell me how many there are, but doesn't actually filter the results for me. I've tried on multiple browsers and on mobile, and it doesn't work on any of them.

    I am sorry to hear that , It ahs not been raised as a fault . maybe try clearing cookies and attempting again ?

    If that doesn't work I shall leave this one for tech team to pick up from here

    Just cleared cookies and cache, and reattempted - no joy :( It used to work though, when it was initially launched.

    1477052322
    Lovehoney - JLo [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 38
    • Joined: 30 Jun 2015

    captainmeow wrote:

    Lovehoney - Leanne wrote:

    captainmeow wrote:

    Hi Leanne, not sure if this is just me, but I can't get the vibrator finder to work. If, say, I choose to see extra quiet pebble vibrators, all it does is tell me how many there are, but doesn't actually filter the results for me. I've tried on multiple browsers and on mobile, and it doesn't work on any of them.

    I am sorry to hear that , It ahs not been raised as a fault . maybe try clearing cookies and attempting again ?

    If that doesn't work I shall leave this one for tech team to pick up from here

    Just cleared cookies and cache, and reattempted - no joy :( It used to work though, when it was initially launched.

    Hello

    Tech here picking it up ... 

    I'll do some digging and find out what's going on, please be patient as Leanne mentioned in previous post we are going through major changes here at LH HQ and the vibrator finder being part of this big additions is currrently under test, so still some adjustments to do to it.

    However I will report back and forths to find out the issue and sort out as soon as possible. I'll keep you posted.  

    Thanks for reporting yes

    Jn

    1477055840
    SquirtyPanda [sign in to see picture]
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    • Posts: 950
    • Joined: 18 Oct 2015

    Having trouble editing posts?

    working now 🤔

    1477059506
    Sxleksaker [sign in to see picture]
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    • Joined: 29 Feb 2016

    Isn't this product page featuring photos of two different paddles?

    http://www.lovehoney.co.uk/product.cfm?p=36786

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