• Lovehoney Glitches 2016

    1467731919
    Sum Sub [sign in to see picture]
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    Lovehoney - Ben wrote:

    MK7 wrote:

    Do secret review item reviews not go on your profile once the product is reviewed? I noticed something I reviewed in secret a few months back has gone live but does't show on my account. Or is it jus a glich.

    We're aware of it, and have a fix in the works. however we don't have an ETA on it at the moment.

    If it helps, I've noticed teh two i submitted this month are on my profile, but those between April & july are still missing!

    1467732174
    Lovehoney - Leanne [sign in to see picture]
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    I am not sure if is in correlation to some newer items too.

    As my lace and mesh knicker review does not show on my profile. 

    1467970814
    luvved up cupple [sign in to see picture]
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    The wishlists on my profile are a little glitchy at the moment. Top one fine testers empty at the moment but shows a "ghost item" if you like (👻 woooo spooky) and "birthday" directs to the Star Wars error page.

    All work fine from my account page rather than public profile though.

    1468009708
    sir.nick [sign in to see picture]
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    I guess the only downside of not showing on our profiles is your choice for secret testers, as cannot see everything some1 has tested.

    1468009840
    sir.nick [sign in to see picture]
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    luvved up cupple wrote:

    The wishlists on my profile are a little glitchy at the moment. Top one fine testers empty at the moment but shows a "ghost item" if you like (👻 woooo spooky) and "birthday" directs to the Star Wars error page.

    All work fine from my account page rather than public profile though.

    Yep that ghost item is also showing for other people who click on profile
    1468016748
    NatandTom [sign in to see picture]
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    My basket says 0 items and says empty when I click on it, but is showing a total of £3 rather than 0? I've tried clearing everything at my end, but it's still there.

    1468490939
    FrozenAngel [sign in to see picture]
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    http://www.lovehoney.co.uk/product.cfm?p=17722

    It says there are two reviewss, but they're not showing up.

    1468855746
    Lovehoney - Sanika [sign in to see picture]
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    FrozenAngel wrote:

    http://www.lovehoney.co.uk/product.cfm?p=17722

    It says there are two reviewss, but they're not showing up.

    Hi,

    Thanks for reporting this issue, I have sent an email to the relevant person to look into it. Will keep you posted.

    Thanks

    Sanika

    1469272031
    Jezebella [sign in to see picture]
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    This product video stops half way through:

    http://www.lovehoney.co.uk/tv/5062/

    1469438277
    Lovehoney - Leanne [sign in to see picture]
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    Jezebella wrote:

    This product video stops half way through:

    http://www.lovehoney.co.uk/tv/5062/

    Thanks for letting us know, 

    I have popped in and hopefully resolved that. Will take 30 minutes to update in the site 

    1469480990
    Vanessa8 [sign in to see picture]
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    So I wrote a really extesnive review today or a purchased item NOT a secret or a tester item and I hti the liknk review this item on the page, wrote it up and hit submit.

    Now normally that item would show on my profiel as a "pending" review. I see nothing and now fear to worst that my review has been lost in cyverspace and I did not save a copy like a complete idiot.

    1469481265
    Sxleksaker [sign in to see picture]
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    It seems like the problem with the missing reviews also includes non tester items. I have seen other posters mentioning it. So don't worry, it'll most definately be published :)

    1469492172
    queenscream [sign in to see picture]
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    The videos constantly buffer despite having full signal strength

    1469523286
    Lovehoney - Leanne [sign in to see picture]
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    queenscream wrote:

    The videos constantly buffer despite having full signal strength

    Oh no, can you let me know which video is having the issue please ?

    1469554156
    sugarboobies2232 [sign in to see picture]
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    So the missing reviews are still a problem? I can't see mine, even the non secret stuff

    1469606314
    Lovehoney - Leanne [sign in to see picture]
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    sugarboobies2232 wrote:

    So the missing reviews are still a problem? I can't see mine, even the non secret stuff

    Yes this is still an issue , the problem is it is inconsistant, so still being worked on. 

    We will update with any developments. 

    Thank you all for your paitence. heart

    1469608813
    Scorpius12 [sign in to see picture]
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    I hope this is the right thread...

    http://www.lovehoney.co.uk/product.cfm?p=34073

    When you click the video and it starts playing, it's actually a video for a Coco de Mer butt plug

    1469623782
    Lovehoney - Leanne [sign in to see picture]
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    Scorpius12 wrote:

    I hope this is the right thread...

    http://www.lovehoney.co.uk/product.cfm?p=34073

    When you click the video and it starts playing, it's actually a video for a Coco de Mer butt plug

    Oh dear ! Thanks for this. This should play the correct version in 30 minutes 

    1470127146
    MondaySixteenth [sign in to see picture]
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    Got an email saying my product review is live when I don't actually think the product I was reviewing is live yet :/ email link takes me to a 404 page

    1470127542
    NatandTom [sign in to see picture]
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    MondaySixteenth wrote:

    Got an email saying my product review is live when I don't actually think the product I was reviewing is live yet :/ email link takes me to a 404 page

    My review says it is live but the link will not work? "It will not work until the product goes live, as soon as it shows on the site so will your review. "

    Above is Leanne's answer from the secret tester faqs. It just means the review has been linked so will show when the product is launched

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