• Lovehoney Glitches 2016

    1466584217
    sugarboobies2232 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1544
    • Joined: 16 Feb 2015

    Hiya Leanne, how quickly do reviews take to go live? I've submitted one for a bodystocking on Monday morning, and it hasn't been approved yet. I've had a couple of issues when submitting reviews before and they've got lost somewhere and I've had to redo them. Only ask as I'm about to submit a review for a tester just now! Thanks x

    1466590570
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2812
    • Joined: 29 Feb 2016

    I can still see it, the second picture is a picture of a pair of handcuffs :p

    1466599022
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    Sxleksaker wrote:

    I can still see it, the second picture is a picture of a pair of handcuffs :p

    Ahh it's on mobile version not desktop that is why all seems ok to me ! 

    Thanks for coming back on this one , I have emailed it over to be looked into . A strange one indeed. 

    1466599126
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    sugarboobies2232 wrote:

    Hiya Leanne, how quickly do reviews take to go live? I've submitted one for a bodystocking on Monday morning, and it hasn't been approved yet. I've had a couple of issues when submitting reviews before and they've got lost somewhere and I've had to redo them. Only ask as I'm about to submit a review for a tester just now! Thanks x

    They can take 24-48 hours , if you need to check if it has been received you can always contact customer care. Better to do that than on here as your post may be missed amongst glitches being reported. laugh

    1466676582
    Vanilla_Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6112
    • Joined: 25 Apr 2013

    Sorry if you have already answered this. But is the glitch with the reviews showing on profiles being fixed?

    1466676726
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    Vanilla_Kink wrote:

    Sorry if you have already answered this. But is the glitch with the reviews showing on profiles being fixed?

    It is on the list to be fixed but is not resolved yet. Sorry we are working through it all but with the lauch of .ca it has caused some delays. 

    As the review shows on teh actual item page we are happy that it has not impacted that , phew ! 

    1466676912
    Vanilla_Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6112
    • Joined: 25 Apr 2013

    Okay thanks Leanne :)

    1467107541
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 39
    • Joined: 8 Apr 2015

    Sxleksaker wrote:

    I can still see it, the second picture is a picture of a pair of handcuffs :p

    Do you mind linking me the handcuffs in question? I can let the merchandisers know if it is an issue.

    1467108269
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2812
    • Joined: 29 Feb 2016

    It seems to be fixed now, because I can't see them anymore :) I think it was the Vondage cuffs I saw.

    1467195140
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 39
    • Joined: 8 Apr 2015

    Sxleksaker wrote:

    It seems to be fixed now, because I can't see them anymore :) I think it was the Vondage cuffs I saw.

    That's good to hear, keep us posted if anything else pops up.

    1467205721
    JohnnyDoe [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 15
    • Joined: 30 Mar 2016

    A problem I've had is that I've added some stuff to my basket but I know want to delete it, so I tried removing the items and also tried updating the quantity to 0. They do disappear but it doesn't save, so if I log out and in again they're still there.. Also (less of a problem) when I do delete stuff my basket says "No items -( £10.00)" but I imagine that just residue and it wouldn't affect anything if I bought something else

    1467207290
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    JohnnyDoe wrote:

    A problem I've had is that I've added some stuff to my basket but I know want to delete it, so I tried removing the items and also tried updating the quantity to 0. They do disappear but it doesn't save, so if I log out and in again they're still there.. Also (less of a problem) when I do delete stuff my basket says "No items -( £10.00)" but I imagine that just residue and it wouldn't affect anything if I bought something else

    Oh no I am sorry sad

    I have popped into your account and cleared your basket, if it is still an issue pop back here. 

    1467211565
    JohnnyDoe [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 15
    • Joined: 30 Mar 2016

    Lovehoney - Leanne wrote:

    JohnnyDoe wrote:

    A problem I've had is that I've added some stuff to my basket but I know want to delete it, so I tried removing the items and also tried updating the quantity to 0. They do disappear but it doesn't save, so if I log out and in again they're still there.. Also (less of a problem) when I do delete stuff my basket says "No items -( £10.00)" but I imagine that just residue and it wouldn't affect anything if I bought something else

    Oh no I am sorry

    I have popped into your account and cleared your basket, if it is still an issue pop back here.

    I'm afraid so, it hasn't been cleared on my end. Just logged out and logged back in again and it still says that I'm wanting that stuff...

    1467282957
    mummymermaid [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1177
    • Joined: 4 Jul 2015

    Is there someone i can email about uploading photos..i have uploaded loads the same way since october on my phone ..using a photo resizer app..i even posted some this month . Three days i have been trying on my new and old phone in case that was the problem ..ive cleared cookies ive done everything like i normally do..it even says my photo has uploaded ..i have a screenshot saying that too which i want to send in my email to show you that the photo seems to be disappearing when it hits lovehoney . Thank you

    1467283050
    mummymermaid [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1177
    • Joined: 4 Jul 2015

    Also i can change my profile picture no problems i did that three days ago when uploading the disappearing photos

    1467296749
    mummymermaid [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1177
    • Joined: 4 Jul 2015

    ive worked it out!!!!!! i realised the 4 photos i wanted i had saved from messager..not downloaded..saved..so as soon as i downloaded them properly and resized i was able to upload from my phone no worries.

    1467296951
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    mummymermaid wrote:

    ive worked it out!!!!!! i realised the 4 photos i wanted i had saved from messager..not downloaded..saved..so as soon as i downloaded them properly and resized i was able to upload from my phone no worries.

    yes just posted on the other thread . Glad you manage to sort it 

    1467509377
    MK7 [sign in to see picture]
    • Rank: Major General
    • Posts: 321
    • Joined: 21 Sep 2015

    Do secret review item reviews not go on your profile once the product is reviewed? I noticed something I reviewed in secret a few months back has gone live but does't show on my account. Or is it jus a glich.

    1467510214
    myghost [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1540
    • Joined: 30 Dec 2012

    MK7 wrote:

    Do secret review item reviews not go on your profile once the product is reviewed? I noticed something I reviewed in secret a few months back has gone live but does't show on my account. Or is it jus a glich.

    It's a glitch a lot of people are having the same issue i'm sure i've seen somewhere that it's being worked on

    1467644630
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 39
    • Joined: 8 Apr 2015

    MK7 wrote:

    Do secret review item reviews not go on your profile once the product is reviewed? I noticed something I reviewed in secret a few months back has gone live but does't show on my account. Or is it jus a glich.

    We're aware of it, and have a fix in the works. however we don't have an ETA on it at the moment.

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