• Lovehoney Glitches 2016

    1465893773
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    MondaySixteenth wrote:

    My basket is empty and showing "0 items (£34.99)"

    Oh no , that does not seem right at all.  

    Try now as i have cleared the back end - ah hm on the system !

    May be worth clearing cookies too , if it still shows at the 0 items with a cost let us know. 

    1465915604
    MrandMrs.Anonymous [sign in to see picture]
    • Rank: Colonel
    • Posts: 49
    • Joined: 7 Jun 2015

    Is anybody else having any wish list problems?

    We have/had three wish lists but had to delete our 'we'd like to try' wish list as it wouldn't let us add anything to it as it had no selection circle, also it had no option for us to make the list public (It's always nice for others to see what we would like to try ;p)

    We have made made a new 'We'd like to try' wish list but we are having the same problem.

    Mr and Mrs A

    1465921820
    Diggin parks [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 48
    • Joined: 8 Apr 2009

    Afternoon all, seems I can't gain access to the secret squirrel testing loaded today. When I click on your name Leanne I can see you was proposing a spreader bar was coming up for testing but when I click on the main thread it says page cannot be found. Hopefully I'm making sense. You have stated two weeks turn around on the testers. I'll be willing to turn a review around in that time if it helps.we are Willing to test anything you need. Lol.

    1465922850
    popk1n [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1986
    • Joined: 7 Dec 2014

    Diggin parks wrote:

    Afternoon all, seems I can't gain access to the secret squirrel testing loaded today. When I click on your name Leanne I can see you was proposing a spreader bar was coming up for testing but when I click on the main thread it says page cannot be found. Hopefully I'm making sense. You have stated two weeks turn around on the testers. I'll be willing to turn a review around in that time if it helps.we are Willing to test anything you need. Lol.

    The thread is closed, that's why

    1465927330
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2609
    • Joined: 16 Jan 2016

    popk1n wrote:

    Diggin parks wrote:

    Afternoon all, seems I can't gain access to the secret squirrel testing loaded today. When I click on your name Leanne I can see you was proposing a spreader bar was coming up for testing but when I click on the main thread it says page cannot be found. Hopefully I'm making sense. You have stated two weeks turn around on the testers. I'll be willing to turn a review around in that time if it helps.we are Willing to test anything you need. Lol.

    The thread is closed, that's why

    Missed out on that one then!!! Lol

    1465947104
    GollyGotha [sign in to see picture]
    • Rank: Major
    • Posts: 46
    • Joined: 26 Jun 2015

    Is there a problem with receiving newsletters? I've double checked that I've signed up for them, but I haven't received any emails for offers etc 

    1465978748
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    Diggin parks wrote:

    Afternoon all, seems I can't gain access to the secret squirrel testing loaded today. When I click on your name Leanne I can see you was proposing a spreader bar was coming up for testing but when I click on the main thread it says page cannot be found. Hopefully I'm making sense. You have stated two weeks turn around on the testers. I'll be willing to turn a review around in that time if it helps.we are Willing to test anything you need. Lol.

    Yes sorry this was a quick turn around required on these testers. Do not worry there will be many more 

    1465978917
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    MrandMrs.Anonymous wrote:

    Is anybody else having any wish list problems?

    We have/had three wish lists but had to delete our 'we'd like to try' wish list as it wouldn't let us add anything to it as it had no selection circle, also it had no option for us to make the list public (It's always nice for others to see what we would like to try ;p)

    We have made made a new 'We'd like to try' wish list but we are having the same problem.

    Mr and Mrs A

    Heya , 

    Yes sorry this is a known fault currently. The radio buttons are out of alignment. You should be able to select the one below / above to add to teh one you actually wanted to use. 

    We are working through the glitches , it has just been super busy with the Canada site launch. 

    I am sorry for the inconvenience caused with these recent bugs sad I will ask for any updates we may have ...

    1465979067
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    GollyGotha wrote:

    Is there a problem with receiving newsletters? I've double checked that I've signed up for them, but I haven't received any emails for offers etc 

    Hi there , oh no I am sorry. Are you receiving deal of the day at all ?

    I see you signed up recently so it could be that an offer has not reached you yet . As soon as we have one suited to you this should be received.  heart

    1465992059
    GollyGotha [sign in to see picture]
    • Rank: Major
    • Posts: 46
    • Joined: 26 Jun 2015

    Lovehoney - Leanne wrote:

    GollyGotha wrote:

    Is there a problem with receiving newsletters? I've double checked that I've signed up for them, but I haven't received any emails for offers etc

    Hi there , oh no I am sorry. Are you receiving deal of the day at all ?

    I see you signed up recently so it could be that an offer has not reached you yet . As soon as we have one suited to you this should be received.

    Heya Leanne,

    I thought I signed up when I first joined Love Honey, but after seeing all the posts / topics about email deals I decided to re-sign up, just incase something went wrong / I did it wrong, but I'm still not receiving emails about 'Deal of the Day'.

    1465992526
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    GollyGotha wrote:

    Lovehoney - Leanne wrote:

    GollyGotha wrote:

    Is there a problem with receiving newsletters? I've double checked that I've signed up for them, but I haven't received any emails for offers etc

    Hi there , oh no I am sorry. Are you receiving deal of the day at all ?

    I see you signed up recently so it could be that an offer has not reached you yet . As soon as we have one suited to you this should be received.

    Heya Leanne,

    I thought I signed up when I first joined Love Honey, but after seeing all the posts / topics about email deals I decided to re-sign up, just incase something went wrong / I did it wrong, but I'm still not receiving emails about 'Deal of the Day'.

    Hey there , I have emailed you with some further information smiley

    1466171675
    Spoonerism [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 343
    • Joined: 16 Jan 2011

    Um, wtf is this about? haha http://www.lovehoney.co.uk/product.cfm?p=36368

    *edit:* nevermind, looks like it's being sorted.

    1466236932
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3483
    • Joined: 22 Jul 2015

    Is there a glitch with photos being uploaded? Normally I can see the image whilst it's being processed but this time I can't. x

    1466412658
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3483
    • Joined: 22 Jul 2015

    😢 my photo hasn't been approved. Is it lost? x

    1466412928
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    Couple looking to spice things up wrote:

    😢 my photo hasn't been approved. Is it lost? x

    Sorry , I haven't had a photo come through from yourselfs to approve or not approve over the weekend. I have had others though.

    Please make sure you are within the sizing guidelines and it is less than 1MB. instagram sizing works for the site. 

    If you are still having issue please let Customer care know or pop back for someone on tech to pick it up :) 

    1466413629
    Couple looking to spice things up [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3483
    • Joined: 22 Jul 2015

    How strange. I've submitted them again and now they say awaiting approval 😊.

    1466536199
    Sxleksaker [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2808
    • Joined: 29 Feb 2016

    http://www.lovehoney.co.uk/product.cfm?p=35791

    Is it supposed to be a picture of handcuffs on that page? 😉

    1466543470
    NatandTom [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5888
    • Joined: 6 Jun 2015

    Submitted a secret tester review yesterday and got the email confirming it had gone live (or will be live when the product appears) but it's still saying I need to submit my review in my account, when it usually disappears straight away after being submitted.. Don't know if it's a glitch or it just wasn't updated yet?

    Also the name of the product in that email was missing a key word (which could easily have been a typo, but just wanted to check) that it was linked to the right product and not a similar one that went out for testing at the same time!

    1466550531
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2609
    • Joined: 16 Jan 2016

    Sxleksaker wrote:

    http://www.lovehoney.co.uk/product.cfm?p=35791

    Is it supposed to be a picture of handcuffs on that page? 😉

    Noticed this too.

    It is the second product picture - when you tap on it to enlarge a pair of handcuffs appear xx

    1466582463
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1690
    • Joined: 9 Oct 2014

    lovingnewtoys wrote:

    Sxleksaker wrote:

    http://www.lovehoney.co.uk/product.cfm?p=35791

    Is it supposed to be a picture of handcuffs on that page? 😉

    Noticed this too.

    It is the second product picture - when you tap on it to enlarge a pair of handcuffs appear xx

    How odd, looks like it may have been fixed already as I am not seeing this. if it is sstill occuring for you please do let us know. Thanks for letting us know guys 

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