• Lovehoney Glitches 2016

    1465300543
    Lovehoney - Leanne [sign in to see picture]
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    Sorry no updates on the review issue.

    With the launch of Lovehoney Canada it has been busy here at HQ . Do not worry it has not been forgotton about.

    Apologies guys but it is in hand. 

    1465321594

    [suspended user]

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    Ok, so I'm NOT in the UK. Each time I open Lovehoney on my phone outside my own wifi zone, a pop-up turns up that says: "Wait! We think you ARE in the UK - Lovehoney.eu is a better site for you." See the typo there?

    While I do get its marketing purpose, I don't think Lovehoney.eu is a better site for me, so I'd appreciate it if you stopped telling me it is. :) Also, this pop-up pops up on the forum page too. Which is double irritating. :)

    1465321734
    mamz [sign in to see picture]
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    I agree with era. It would be great if there was an option like "don't show this again" because yes it does get irritating.

    1465321769
    mamz [sign in to see picture]
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    Maybe this would be best in the suggestion thread

    1465324749
    Sum Sub [sign in to see picture]
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    Is this page broken?
    http://www.lovehoney.co.uk/whats-new/
    I check it regularly, but nothing has changed on it in like weeeeeks

    1465379381
    Lovehoney - Leanne [sign in to see picture]
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    Sum Sub wrote:

    Is this page broken?
    http://www.lovehoney.co.uk/whats-new/
    I check it regularly, but nothing has changed on it in like weeeeeks

    It is indeed , it also broke my tester list all those weeks ago crying

    Sorry , It is being worked on , the what's new in each category still works yes

    1465379582
    Lovehoney - Leanne [sign in to see picture]
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    mamz wrote:

    Maybe this would be best in the suggestion thread

    ^^ This one as it is not a glitch , thank you for the feedback and we can pass that on for you :) 

    1465386107
    Sum Sub [sign in to see picture]
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    Thanks Leanne. Sadly I'm lazy and like to see it all in place!

    Congrats on 1k posts btw. Next up - field Marshall status :)

    1465463588
    NatandTom [sign in to see picture]
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    Not sure if it's a glitch or the system just wasn't updated, but my recent (tester) order is still showing as packed/not despatched although the tracking says it's on it's way to the local delivery office..

    1465463849
    Lovehoney - Leanne [sign in to see picture]
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    NatandTom wrote:

    Not sure if it's a glitch or the system just wasn't updated, but my recent (tester) order is still showing as packed/not despatched although the tracking says it's on it's way to the local delivery office..

    Ah yes , this has been the headache of my week! 

    The warehosue have managed to over-ride some of the issues , but I have had to manually send some myself.

    I apologise if you receive my packed parcles , I am not at the same level as the speedy guys in the warehouse haha 

    1465467836
    Sxleksaker [sign in to see picture]
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    I can't see the picture of the Rene Rofe Strappy Seduction Teddy on either the What's new page or the product page :) Do anyone else experience this problem?

    1465468111
    Lovehoney - Leanne [sign in to see picture]
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    Sxleksaker wrote:

    I can't see the picture of the Rene Rofe Strappy Seduction Teddy on either the What's new page or the product page :) Do anyone else experience this problem?

    We are indeed all seeing this issue , just raised it. 

    Thanks for letting us know smiley

    1465470683
    Lovehoney - Alice [sign in to see picture]
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    era wrote:

    Ok, so I'm NOT in the UK. Each time I open Lovehoney on my phone outside my own wifi zone, a pop-up turns up that says: "Wait! We think you ARE in the UK - Lovehoney.eu is a better site for you." See the typo there?

    While I do get its marketing purpose, I don't think Lovehoney.eu is a better site for me, so I'd appreciate it if you stopped telling me it is. :) Also, this pop-up pops up on the forum page too. Which is double irritating. :)

    1. We've fixed the typo - thanks!

    2. Could you get in touch with Lovehoney - Numbers as he'd like to investigate this as it shouldn't be working like that and he'd like some info you wouldn't want to share on the forum (IP address). His email address is matt.curry@lovehoney.co.uk

    1465475158
    NatandTom [sign in to see picture]
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    Lovehoney - Leanne wrote:

    NatandTom wrote:

    Not sure if it's a glitch or the system just wasn't updated, but my recent (tester) order is still showing as packed/not despatched although the tracking says it's on it's way to the local delivery office..

    Ah yes , this has been the headache of my week!

    The warehosue have managed to over-ride some of the issues , but I have had to manually send some myself.

    I apologise if you receive my packed parcles , I am not at the same level as the speedy guys in the warehouse haha

    Has just arrived, so I'd say you're on the same level as those speedy guys! Thanks :)

    1465603075
    Shadow Collector [sign in to see picture]
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    Any update on the tester reviews not showing on profiles?

    1465647644
    KittenFeatures [sign in to see picture]
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    Don't know if this has been mentioned but when trying to add items to my tester list on my phone it always put them in my Want wishlist, even if I make sure that the tester list is selected. I've tried a few times now with the same results. :I Not sure why it is. Also, quite a lot of the new products are showing up with 'Offer' on them when there isn't in fact any offers for them.

    1465665031
    lmh95 [sign in to see picture]
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    KittenFeatures wrote:

    Don't know if this has been mentioned but when trying to add items to my tester list on my phone it always put them in my Want wishlist, even if I make sure that the tester list is selected. I've tried a few times now with the same results. :I Not sure why it is. Also, quite a lot of the new products are showing up with 'Offer' on them when there isn't in fact any offers for them.

    Hi KittenFeatures the wishlist problem has been going on for a while. Lovehoney -Ben mentioned it a good few pages back. He said to select the wishlist button above the one you really want to add it to. Seems to work for me on the phone. I also noticed that the offer button is showing for lots of things that don't have any offers on. It's all a bit strange.
    1465679801
    KittenFeatures [sign in to see picture]
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    lmh95 wrote:

    KittenFeatures wrote:

    Don't know if this has been mentioned but when trying to add items to my tester list on my phone it always put them in my Want wishlist, even if I make sure that the tester list is selected. I've tried a few times now with the same results. :I Not sure why it is. Also, quite a lot of the new products are showing up with 'Offer' on them when there isn't in fact any offers for them.

    Hi KittenFeatures the wishlist problem has been going on for a while. Lovehoney -Ben mentioned it a good few pages back. He said to select the wishlist button above the one you really want to add it to. Seems to work for me on the phone. I also noticed that the offer button is showing for lots of things that don't have any offers on. It's all a bit strange.

    How could I do that? :P The tester list is the first one of my wishlists..

    1465682170
    lmh95 [sign in to see picture]
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    KittenFeatures wrote:

    lmh95 wrote:

    KittenFeatures wrote:

    Don't know if this has been mentioned but when trying to add items to my tester list on my phone it always put them in my Want wishlist, even if I make sure that the tester list is selected. I've tried a few times now with the same results. :I Not sure why it is. Also, quite a lot of the new products are showing up with 'Offer' on them when there isn't in fact any offers for them.

    Hi KittenFeatures the wishlist problem has been going on for a while. Lovehoney -Ben mentioned it a good few pages back. He said to select the wishlist button above the one you really want to add it to. Seems to work for me on the phone. I also noticed that the offer button is showing for lots of things that don't have any offers on. It's all a bit strange.

    How could I do that? :P The tester list is the first one of my wishlists..

    Have you got a grey button next to choose a wishlist and to the left of sex toy tester's list? Click that one and hopefully it should work:)
    1465838499
    MondaySixteenth [sign in to see picture]
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    My basket is empty and showing "0 items (£34.99)"

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