• Lovehoney Glitches 2016

    1463662905
    m4t1n [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2230
    • Joined: 28 Jan 2016

    Lovehoney - Leanne wrote:

    m4t1n wrote:

    When I press "Write your own review" for the Exposed Liquid Onyx Cupless Merry Widow and G-String Set the model is in the red outfit and not in black. http://www.lovehoney.co.uk/product.cfm?p=17944

    Oh no I am sorry , this is known on a few items as it pulls through the original image. The review will go against the new image and item though.

    We are working on it

    Thank you for letting us know

    You're welcome

    1463664302
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5962
    • Joined: 2 Feb 2015

    No problem lovehoney JLo.

    1463749825
    Jezebella [sign in to see picture]
    • Rank: General
    • Posts: 347
    • Joined: 7 Jun 2015

    The video for this isn't working: http://www.lovehoney.co.uk/tv/4992/

    1463751161
    Lovehoney - Leanne [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1692
    • Joined: 9 Oct 2014

    Jezebella wrote:

    The video for this isn't working: http://www.lovehoney.co.uk/tv/4992/

    Thank you :) 

    I am sanity checking the ones I put live before lunch now lunch is over. So should be resolved in next half hour yes

    1464007765
    popk1n [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1986
    • Joined: 7 Dec 2014

    Don't know if it's a glitch but:

    I wanted to browse all the glass products, so I literally just typed in "glass" into the search bar. This automatically came up with the glass dildo page, even though I might have wanted a glass butt plug for example.

    I then went on the "sex toys" page and clicked on "anal toys" (not "butt plugs"). When I browsed, a lot of butt plugs came up, but not all the glass ones, only some.

    I then went on the "butt plugs" page and filtered by glass. Suddenly there was different butt plugs that popped up in addition to the ones that featured on the "anal toys" page.

    I prseume this is to do with the way you've classified all the items on the system.

    For example, this one features on both pages (though not when I type glass into the search bar, as it isnt classed as a dildo, so wasn't on the glass dildo page) http://www.lovehoney.co.uk/product.cfm?p=32887

    But yet this only features on the butt plugs page, but not the anal toys page http://www.lovehoney.co.uk/product.cfm?p=29228

    I guess I'm suggesting that the classifications of products or maybe the search function could do with a bit of refining

    1464008117
    Friday13 [sign in to see picture]
    • Rank: General
    • Posts: 665
    • Joined: 19 Feb 2015

    Not sure if it's resolved now but on Wednesday and Thursday it wouldn't let me or someone else check out using PayPal. In the end I used my debit card and it was fine so it must just be an issue with using PayPal.

    1464017571
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 39
    • Joined: 8 Apr 2015

    popk1n wrote:

    Don't know if it's a glitch but:

    I wanted to browse all the glass products, so I literally just typed in "glass" into the search bar. This automatically came up with the glass dildo page, even though I might have wanted a glass butt plug for example.

    I then went on the "sex toys" page and clicked on "anal toys" (not "butt plugs"). When I browsed, a lot of butt plugs came up, but not all the glass ones, only some.

    I then went on the "butt plugs" page and filtered by glass. Suddenly there was different butt plugs that popped up in addition to the ones that featured on the "anal toys" page.

    I prseume this is to do with the way you've classified all the items on the system.

    For example, this one features on both pages (though not when I type glass into the search bar, as it isnt classed as a dildo, so wasn't on the glass dildo page) http://www.lovehoney.co.uk/product.cfm?p=32887

    But yet this only features on the butt plugs page, but not the anal toys page http://www.lovehoney.co.uk/product.cfm?p=29228

    I guess I'm suggesting that the classifications of products or maybe the search function could do with a bit of refining

    Quite a lot to unpack there, so here goes:

    - This could be an issue with the behaviour of our search bar, I'll do some investigation on that, especially as there are some groups and categories with similar names, it's catching one but not the others.

    - With regards to the seeing butt plugs in the 'anal toys' section, this is because of the way our groups and categories are structured. To expand on that might get a bit graphic, but I believe they are grouped by their intended use. It's not technically a bug, more likely a merchandising issue, I'll flag it with the team responsible, however.

    - Chances are seeing the 'glass' filter is because of your cookies, have you searched for products in that category with that filter before?

    Hopefully that's been helpful.

    Ben

    1464023462
    popk1n [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1986
    • Joined: 7 Dec 2014

    hmmm I have now tried deleting cookies and history, but still it comes up with the actual category of glass dildos, as opposed to everything with the key word glass. :/

    Also, I kind of guessed that "anal toys" was kind of stuff that basically wasnt specifically a butt plug, just found it a bit inconsistent between those two products for example, which are very similar, but one made the anal toy grade and one didn't.

    As someone who has browsed this site often, I generally know some of the products on it, but I just thought it might help you attract more new people to buy stuff if the search and categories included everything it possibly could :)

    Thanks for reply btw Ben

    1464120004
    lovingnewtoys [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2609
    • Joined: 16 Jan 2016

    Hi.

    When I am in the forums and put a word in the search bar to search for a particular thread I get taken to product pages i.e., I entered 'confidence' and got directed to lingerie - 'fisting' got directed to fist shaped dildos!!!

    Also just wondering if any progress on the testers reviews not showing on profiles.

    Thank you x

    1464121150
    sweetlove666 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2117
    • Joined: 17 Nov 2008

    hi, if i want to view my whishlists from the tab at the top some of them are not working, this also happens when I try to add something to those lists too.

    however a few of my other whishlists are working and I can add things

    1464128546
    Friday13 [sign in to see picture]
    • Rank: General
    • Posts: 665
    • Joined: 19 Feb 2015

    Lovehoney - Ben wrote:

    Friday13 wrote:

    Friday13 wrote:

    I'm not sure if this is part of an ongoing wishlist issue or if that has been fixed and this is a different one. I can't remove things from my wishlists and when I click 'wishlists' at the top of the screen, I see a page saying "Sorry, something has gone wrong with our site. Our crack technical department has been notified and will fix it asap." (Url: https://www.lovehoney.co.uk/your-account/wishlists.html )

    This issue is still ongoing. I know you guys are busy, just letting you know in case you think it's fixed.

    Hmm, I can't reproduce this issue - from which page are you navigating to it from?

    Are you logged in at the time or not?

    Many thanks

    Ben

    Friday13 wrote:

    ^From the homepage, from the forum, basically whatever page I'm on when I click 'wishlists' at the top. I can see my wishlists by going through 'my account' and then 'view your profile as others see it' and I've just realised I can edit my public wishlists that way (not my private one though).

    Friday13 wrote:

    Lovehoney - Ben wrote:

    Sounds like an oddity though - so let's try and get it fixed.

    I still can't reproduce it, which browser or device are you using?

    It could be to do with your cookies, have you tried clearing them?

    Next time you see it, could link the URL, because we can follow the pathway that way.

    Many thanks

    Ben

    It is happening on both my iPad (safari) and phone (chrome). I don't use a computer so don't know whether it would do the same on that.

    I've cleared the cookies and nothing has changed.

    This is the url for clicking at the top of the page: https://www.lovehoney.co.uk/your-account/wishlists.html

    This is the url that takes me to my wishlists through 'view your profile as others see it': http://www.lovehoney.co.uk/community/members/friday13/wishlists/ From there, I can edit my public wishlists, but not the private one. This is the url when I try to edit the private one: https://www.lovehoney.co.uk/your-account/wishlists.html?wishlist_id=224835

    While it would be nice if it was fixed, it's not a big deal. It's only the inability to edit private wishlists that is a little annoying.

    I'm having wishlist issues too, and have been since March. It sorts itself for a few days and then comes back.

    1464135993
    mamz [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1827
    • Joined: 4 Jan 2016

    lovingnewtoys wrote:

    Hi.

    When I am in the forums and put a word in the search bar to search for a particular thread I get taken to product pages i.e., I entered 'confidence' and got directed to lingerie - 'fisting' got directed to fist shaped dildos!!!

    Also just wondering if any progress on the testers reviews not showing on profiles.

    Thank you x

    I have that same problem!

    1464145133
    KittenFeatures [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1928
    • Joined: 12 Apr 2016

    These two double penetration toys say that there's an offer on them in the search but not on their product pages.

    http://www.lovehoney.co.uk/product.cfm?p=32994

    http://www.lovehoney.co.uk/product.cfm?p=32991

    1464173373
    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5962
    • Joined: 2 Feb 2015

    When you type in the search bar on the forums to look for a previous thread it takes you to product pages instead.

    1464178400
    aylesby [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 3
    • Joined: 20 Mar 2009

    Search bar on forum not working. It takes you to products.

    1464180028
    Shadow Collector [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3662
    • Joined: 2 Apr 2014

    Sorry, looked further back and my glitch is being looked in to, hence this edit 

    1464184345
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 39
    • Joined: 8 Apr 2015

    popk1n wrote:

    hmmm I have now tried deleting cookies and history, but still it comes up with the actual category of glass dildos, as opposed to everything with the key word glass. :/

    Also, I kind of guessed that "anal toys" was kind of stuff that basically wasnt specifically a butt plug, just found it a bit inconsistent between those two products for example, which are very similar, but one made the anal toy grade and one didn't.

    As someone who has browsed this site often, I generally know some of the products on it, but I just thought it might help you attract more new people to buy stuff if the search and categories included everything it possibly could :)

    Thanks for reply btw Ben

    I've done a little digging since I last posted; we have a little ditty in the works which should resolve those issues.

    It should allow you to select from a drop down of options depending on what you entered, rather than routing to the most popular category.

    Ben

    1464184413
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 39
    • Joined: 8 Apr 2015

    Friday13 wrote:

    Lovehoney - Ben wrote:

    Friday13 wrote:

    Friday13 wrote:

    I'm not sure if this is part of an ongoing wishlist issue or if that has been fixed and this is a different one. I can't remove things from my wishlists and when I click 'wishlists' at the top of the screen, I see a page saying "Sorry, something has gone wrong with our site. Our crack technical department has been notified and will fix it asap." (Url: https://www.lovehoney.co.uk/your-account/wishlists.html )

    This issue is still ongoing. I know you guys are busy, just letting you know in case you think it's fixed.

    Hmm, I can't reproduce this issue - from which page are you navigating to it from?

    Are you logged in at the time or not?

    Many thanks

    Ben

    Friday13 wrote:

    ^From the homepage, from the forum, basically whatever page I'm on when I click 'wishlists' at the top. I can see my wishlists by going through 'my account' and then 'view your profile as others see it' and I've just realised I can edit my public wishlists that way (not my private one though).

    Friday13 wrote:

    Lovehoney - Ben wrote:

    Sounds like an oddity though - so let's try and get it fixed.

    I still can't reproduce it, which browser or device are you using?

    It could be to do with your cookies, have you tried clearing them?

    Next time you see it, could link the URL, because we can follow the pathway that way.

    Many thanks

    Ben

    It is happening on both my iPad (safari) and phone (chrome). I don't use a computer so don't know whether it would do the same on that.

    I've cleared the cookies and nothing has changed.

    This is the url for clicking at the top of the page: https://www.lovehoney.co.uk/your-account/wishlists.html

    This is the url that takes me to my wishlists through 'view your profile as others see it': http://www.lovehoney.co.uk/community/members/friday13/wishlists/ From there, I can edit my public wishlists, but not the private one. This is the url when I try to edit the private one: https://www.lovehoney.co.uk/your-account/wishlists.html?wishlist_id=224835

    While it would be nice if it was fixed, it's not a big deal. It's only the inability to edit private wishlists that is a little annoying.

    I'm having wishlist issues too, and have been since March. It sorts itself for a few days and then comes back.

    These wishlist issues have been a little thorn in our side, but we do have another set of fixes in teh works. I don't have an ETA on them yet though.

    1464184485
    Lovehoney - Ben [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 39
    • Joined: 8 Apr 2015

    KittenFeatures wrote:

    These two double penetration toys say that there's an offer on them in the search but not on their product pages.

    http://www.lovehoney.co.uk/product.cfm?p=32994

    http://www.lovehoney.co.uk/product.cfm?p=32991

    Appears to be an issue with the merchandinsing. I've notified the relavent dept. Thanks for posting.

    1464190707
    Friday13 [sign in to see picture]
    • Rank: General
    • Posts: 665
    • Joined: 19 Feb 2015

    Lovehoney - Ben wrote:

    These wishlist issues have been a little thorn in our side, but we do have another set of fixes in teh works. I don't have an ETA on them yet though.

    It's not a big deal. I just wasn't sure if you knew it was ongoing.

    Post a reply to this thread

    Please sign in to post messages to the forum.