• Trouble with emails??

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    PocketSizeJo [sign in to see picture]
    • Rank: Brigadier
    • Posts: 27
    • Joined: 30 Apr 2014

    I've not been getting emails since September and only really noticed in the last couple of weeks. I've contacted the team a few times but to no success, I'm just wondering if I am the only one who is having trouble getting emails from LH??

    1447799216
    OUCH! Thank you ;) [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1244
    • Joined: 17 Jun 2010

    Some of the DotD emails are coming a little later than usual, but I've not noticed a decrease in how often I get the newsletters and offer ones, etc. I know some places take you off the mailing list if you don't click through from one of their emails for a certain length of time, but I'm not sure if Lovehoney do this. Maybe try signing back up to receive them?

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    Fun Louise [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 4622
    • Joined: 30 Mar 2015

    I have had the same problem and I don't know why but all of a sudden Lovehoney emails are now arriving into my junk box not my inbox. Try there, they might be hiding!

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    PocketSizeJo [sign in to see picture]
    • Rank: Brigadier
    • Posts: 27
    • Joined: 30 Apr 2014

    Tried that and the only emails I get are order one and tester ones that's it. I check my junk box first to see if they were being dumped in there but no luck

    1447799940
    OUCH! Thank you ;) [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1244
    • Joined: 17 Jun 2010

    Hmmm, in that case, I'd try contacting customer care. There's been many changes at Lovehoney recently, and I do have a vague recollection of emails suffering. If you contact CC they'll hopefully get to the bottom of why you aren't getting any :)

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    Briona87 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1075
    • Joined: 29 Jun 2014

    I had the same problem a couple of months back, emails simply stopped coming in (and they did not arrive in the spam/junk folder, either). The only thing that worked for me was switching to a different (gmail) address...

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    jimbogemini [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2907
    • Joined: 20 Mar 2014

    I had this some time ago. Unticked all E-mail subscription options, left for 24 hours, went back in and re-selected et voila.

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    bondagegod [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5734
    • Joined: 2 Feb 2015

    I'm not having any problems. Still receiving them as normal. Best thing to do is contact customer care.

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    PocketSizeJo [sign in to see picture]
    • Rank: Brigadier
    • Posts: 27
    • Joined: 30 Apr 2014

    I've done that they have been unusually unhelpful just keep removing me and re - adding me to the mailing list. And telling me that it will fix the problem and I should get a email the next day. I get nothing so coach them again and I'm just going in circles :(

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    Lannah [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 58
    • Joined: 4 Aug 2015

    Hi there, I have just had a look can can see we have recently sent an email with the subject: Lovehoney Deal of the Day - please confirm you'd like to join

    I have re-sent that email again just now.

    Please let us know if you continue to have issues. :) We do not want you to miss out!

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    Lovehoney - Alice [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1455
    • Joined: 19 Jul 2010

    I've let our Email Manager know about this thread. Sometimes there are back end diddlings (oo er) that need to be done that only he has access to.

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