• Bug in the buying off someone's wishlist system...

    1447257873
    Luv bunny [sign in to see picture]
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    Hi fellow shoppers 😊

    Just thought I'd share the following knowledge I found out today...

    if buying someone something off of their wishlist, the system won't let you use a card, it'll just keep taking you back to the 1st page- 'begin transaction,' where you select or deselect OH! Points to use and payment method...

    To get the payment to work, you need to select 'cheque or bank transfer' option, and then someone at Customer Services can help you link the order to your account, when you get the order number through.

    I did check my cookies setting on my tablet, but that didn't solve the issue. As soon as I mentioned I was buying a gift off a wishlist, I was informed of the 'bug'.

    Hope that helps save some keyboard/touchscreen bashing!!

    👯 xxx

    1447258702
    Briona87 [sign in to see picture]
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    Oh yes, this bug... I was baffled by this when trying to make a gift order a couple of weeks ago. The system actually lets me get to the very last page of the transaction, I can type in the security code generated by my bank but then I get redirected to a "Sorry, something has happened" page.

    Thank God the folks in the Customer Care are so helpful; when you choose - as Luv bunny said - the "bank transfer" option, you can subsequently call them and give them your card details so that they can link the payment to your credit/debit card properly.

    1447258899
    Kittycat102 [sign in to see picture]
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    PayPal works though, which is good considering

    1447275355

    [suspended user]

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    Luv bunny wrote:

    Hi fellow shoppers 😊

    Just thought I'd share the following knowledge I found out today...

    if buying someone something off of their wishlist, the system won't let you use a card, it'll just keep taking you back to the 1st page- 'begin transaction,' where you select or deselect OH! Points to use and payment method...

    To get the payment to work, you need to select 'cheque or bank transfer' option, and then someone at Customer Services can help you link the order to your account, when you get the order number through.

    I did check my cookies setting on my tablet, but that didn't solve the issue. As soon as I mentioned I was buying a gift off a wishlist, I was informed of the 'bug'.

    Hope that helps save some keyboard/touchscreen bashing!!

    👯 xxx

    Yep I know! a right pain cos you have to call each and every time!!! My paypal didn't work either!!! grrrr i hope they sort this out!

    1447275498
    NatandTom [sign in to see picture]
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    Hope they sort this out!! It's such a pain

    1447280721
    Fun Louise [sign in to see picture]
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    I have been the victim of this bug several times, it's a real pain in the bottom. Each time I have gifted something in the last 6 weeks I have had to ring customer services to send it. The people at customer services have been great, one man went through the system with me, and it did the circular loop thing to him as well. So I know they are aware of it.

    I must say that I think the bug is fixed as the very last gift I sent (to thumper the rabbit) went streight through, no problems.

    1447281802
    Briona87 [sign in to see picture]
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    Fun Louise wrote:

    I have been the victim of this bug several times, it's a real pain in the bottom. Each time I have gifted something in the last 6 weeks I have had to ring customer services to send it. The people at customer services have been great, one man went through the system with me, and it did the circular loop thing to him as well. So I know they are aware of it.

    I must say that I think the bug is fixed as the very last gift I sent (to thumper the rabbit) went streight through, no problems.

    I had to call the customer care this afternoon so it probably hasn't been fixed just yet.

    (And when I call the curstomer service, I feel ever so sorry for them... I have not had many opportunities to speak English lately and while my ability to write properly is, I think, quite decent, my spoken English is, erm, not that good... *feeling embarrassed*)

    1447328879
    Lovehoney - Jess Wilde [sign in to see picture]
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    Uh-oh spaghettio! 

    I've posted a link to this thread on the Glitches on Lovehoney 2015 Thread so the Tech Team will have a look. 

    Thanks!

    1447329352
    Lovehoney - Harry [sign in to see picture]
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    The Lovehoney Tech Team are currently looking into this problem and hope to have it fixed ASAP

    Thanks for keeping us up to date on the issue.

    Keep it up!

    1447330106
    NatandTom [sign in to see picture]
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    Thanks Harry :)

    1447330349
    Clockwork_Oasis [sign in to see picture]
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    I am so grateful for this thread! I have had this problem recurringly and eventually just gave up. The live chat either didn't know about the bug back then, or I just met someone who didn't, because they just told me to try again. So I gave up! But now, hopefully, it will be fixed and gifting can commence!!

    1447332676
    Shadow Collector [sign in to see picture]
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    Had this problem before, but now it seems okay.

    1447351410

    [suspended user]

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    I did mine this afternoon for gifting via the bank transfer thingy!

    1447513824
    DecadenceDoll [sign in to see picture]
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    I am having the same problem with someone who wants to buy me a gift. Hopefully it's sorted soon

    1447524788
    Caliente [sign in to see picture]
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    Ahhhh, I thought this was just me! Very annoying, but Customer Service were amazing, as usual. I know I can't use paypal unless the item is being sent to the billing address, so I really hope this is fixed soon as I'd like to be able to send more gifts.

    1447527440
    D.j [sign in to see picture]
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    I have used Pay Pal for gifting I think it has worked

    1447528000
    Lovebirds_x [sign in to see picture]
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    Oh no, maybe all you generous people will just have to spend some money treating yourselves instead of others! ;)

    1447531604
    Couple looking to spice things up [sign in to see picture]
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    Lol lovebirds, I had to ring customer service when I wanted to gift also. Just grateful for wonderful customer service.

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