• Customer service

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    naughtywildfun90 [sign in to see picture]
    • Rank: Major General
    • Posts: 433
    • Joined: 14 Mar 2012

    I would just like to praise your customer services. I tried to return an item today and I can honestly say I've never received better customer service for anything!
    You're an amazing team, thank you for what you're doing. Keep doing it xx

    1433536053

    [suspended user]

    suspended user
    • Rank: Field Marshall
    • Posts: 2993
    • Joined: 25 Apr 2013

    100% agree lovehoney gets a massive 👍🏼 from me.

    1433536169
    LilHorror [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 962
    • Joined: 18 Apr 2014

    Amazing as always! :)

    1433538150
    Char99 [sign in to see picture]
    • Rank: Major General
    • Posts: 259
    • Joined: 9 Mar 2015

    Agreed, I returned two items from two separate orders, all processed and refunded in a few days. Fab service 👍🏻

    1433693836
    Lovehoney - Leanne [sign in to see picture]
    • Rank: General
    • Posts: 1295
    • Joined: 9 Oct 2014

    Thank you for the awesome feedaback ! 

    It is great to hear such nice things :) and thank you all ! 

    heart

    1433695929
    Purring-Pussy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3171
    • Joined: 11 Jun 2012

    Simply the best customer service ever to exist. That's why I love Lovehoney.

    1433704888
    HappilyExperimenting [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1963
    • Joined: 14 Feb 2012

    Swapped a lingerie item as the style didn't quite suit me, new item was here within two days! Excellent service lh! 👍

    1433718838
    Secretty [sign in to see picture]
    • Rank: Major General
    • Posts: 125
    • Joined: 27 Mar 2015

    Made an order with the site and forgot to add the deal of the week item to it. Sent in a message. Within 20 minutes, the item was in my order.

    You guys are truly fantastic. Will be sending a positive email to the customer service staff as well so they know!

    1433752103
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2074
    • Joined: 21 Apr 2014

    I've never encountered customer service like lovehoney. They really go the extra mile!

    1433755236
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2136
    • Joined: 30 Nov 2012

    Ink and Kink wrote:

    I've never encountered customer service like lovehoney. They really go the extra mile!

    We prefer the term "the extra inch"! wink cheeky

    Thank you everyone!! It's a pleasure to be of service to such wonderful customers! ^_^ 

    I'll pass your feedback onto the Customer Care team - it'll make their day :) 

    1433763647
    Boogaloo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2081
    • Joined: 22 Apr 2014

    I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)

    BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D

    I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys

    1433767724
    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2136
    • Joined: 30 Nov 2012

    Boogaloo wrote:

    I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)

    BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D

    I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys 

    Ah that's fab - so glad we could get to the bottom of it for you. 

    You're review is being looked at as we speak - sorry for the delay in publishing it!

    I believe you spoke with Michael earlier, so I'll pass your lovely feedback on to him. He'll be chuffed! 

    1433768160
    Boogaloo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2081
    • Joined: 22 Apr 2014

    Lovehoney - Jess wrote:

    Boogaloo wrote:

    I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)

    BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D

    I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys

    Ah that's fab - so glad we could get to the bottom of it for you.

    You're review is being looked at as we speak - sorry for the delay in publishing it!

    I believe you spoke with Michael earlier, so I'll pass your lovely feedback on to him. He'll be chuffed!

    Not a problem - because I submitted it when it was an unlisted product I was worried it might have got lost, I do have a back up copy just in case :)

    Thanks so much!

    1433769276
    Lovehoney - Michael [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 6
    • Joined: 26 Nov 2013

    Boogaloo wrote:

    I had a great experience with customer service today! I noticed that one of the products I was sent as a secret tester a few months back has gone live on the website, but for some reason my review isn't linked to it. They're contacting Cazz/Jess for me to try and sort it out. :)

    BUT if that's not enough, we also got chatting about the weird rattling noise my limited edition magic wand has been making, and they offered to send out a standard LH Magic Wand as a free replacement, without me even having to send back my faulty one! And it will arrive tomorrow :D

    I wish all customer service encounters were this easy, I've never had another company solve a problem this quickly for me and be so friendly at the same time. Good job guys

    Hi, Boogaloo!

    I wanted to thank you personally for your nice comments about our customer service. Please do not hesitate to get in touch if you have any further issues! Have a nice day. :-)

    1433772144
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2074
    • Joined: 21 Apr 2014

    I'd like to thank the lovely David at Lovehoney! I sent him a few images of a problem with one of my toys and he refunded it to me! Such a great bunch of people. Will be buying the things I wanted in the first place as soon as that money comes in! So excited.

    Thankyou lovehoney! Thank you David!

    1433772606
    Lovehoney - WelshDave [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 30
    • Joined: 17 Jan 2014

    Hi Ink and Kink,

    Thank you for your kind words. I'm glad we were able to help!

    Please do let us know if you have any other questions.

    1433773311
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2074
    • Joined: 21 Apr 2014

    Lovehoney - WelshDave wrote:

    Hi Ink and Kink,

    Thank you for your kind words. I'm glad we were able to help!

    Please do let us know if you have any other questions.

    I will! You're a real beauty! Thankyou! Oh my OH my! You're "Welsh dave" I CAN TELL YOU THAT I'D LOVE TO CUTCH ALL YOU GUYS AT LOVEHONEY and you will know what i mean! Life is good.

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