• AMAZING CUSTOMER SERVICE

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    cg22 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 17 Mar 2013

    I just want to thank Love Honey again for great service. I went onto live chat to check if a replacement item would be sent to the right address, and if I can return a free item that was part of an order, and within two mins the agent confirmed my address and then said dont worry about returning the item just recycle it and i will get a new replacement sent out immediately.

    That is what i call service ! Brilliant !

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    Lovehoney - Jennifer [sign in to see picture]
    • Rank: Colonel
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    • Joined: 8 Dec 2014

    Hi cg22, this is great to hear! I will pass this onto the team  smiley

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    Ink and Kink [sign in to see picture]
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    • Joined: 21 Apr 2014

    Ooh, lovehoney are fabulous! They have only ever replaced one of my items but they were so good about it and I didn't expect them to!

    The only reason they replaced it was because they saw my review on the cane and how it snapped. So they sent out a replacement for me! They're fabulous.

    One of the reasons I won't be going anywhere else for any of my sexual purchases ever again!!

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    bondagegod [sign in to see picture]
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    • Joined: 2 Feb 2015

    Does make lovehoney so good there customer service.

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    mrs.hiskett [sign in to see picture]
    • Rank: General
    • Posts: 977
    • Joined: 12 Mar 2015

    There customer service is a diamond! Comforting as moubt times ive been there jist to ask "whats the nextgirth or length"... "how does this work" etc they truely do help

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    [suspended user]

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    Great to hear! Lovehoney doing amazing work as always! Keep it up! 👍🏻

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    popk1n [sign in to see picture]
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    • Joined: 7 Dec 2014

    I wrote a bad review of some nipple rimgs and how they were useless after 4 uses, but never officially complained. In fact, I put at the end that I didnt feel tok cheated as they werr in a deal.

    Next day I got an email saying they read my review and would be happy to give me a replacement or alternative item.

    I love that I didnt even need to ask, I wasnt even going to ask, but they just love making customers happy :D

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    SecretAnalLover [sign in to see picture]
    • Rank: Captain
    • Posts: 42
    • Joined: 26 May 2012

    I had a small problem with my account today not showing orders and they sorted it very very quickly.

    If there are awards for CS then LH should win all of them.

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    Allurement [sign in to see picture]
    • Rank: Brigadier
    • Posts: 148
    • Joined: 17 Oct 2014

    Yep, Lovehoney have outstanding customer service. The best customer service I have ever seen in fact! They are brilliant :D

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    myghost [sign in to see picture]
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    • Joined: 30 Dec 2012

    Allurement wrote:

    Yep, Lovehoney have outstanding customer service. The best customer service I have ever seen in fact! They are brilliant :D

    Couldn't agree more i've experienced abysmal customer service in the past and the particular company i will never use again could really have learn't a thing or two off LH

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    lindtchilli [sign in to see picture]
    • Rank: Brigadier
    • Posts: 104
    • Joined: 3 Jun 2013

    An awful lot of companies could learn from LH. Best CS I've ever encountered.

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    Lovehoney - Paige [sign in to see picture]
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    • Posts: 1120
    • Joined: 28 Mar 2014

    heartheart so much love! We love helping you all as much as we can!

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    [suspended user]

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    I have to add to this thread. I am absolutely amazed at the customer service I have encountered here at Lovehoney. I will never shop elsewhere as the staff here are fantastic I don't have a bad word to say, only positive feedback come's form me. Other companies could learn from Lovehoneys fantastic customer care :)

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    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2865
    • Joined: 7 Jan 2014

    just chiming in that I have had two recent experiences with Customer Service and was really WOWed by the level of service and how much LH goes above and beyond for your customers. Makes such a big difference when shopping for products like this to know I am dealing with a reputable company.

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