• Order Problems

    1431209752
    fantasia fairy [sign in to see picture]
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    I ordered two items... one gift order and one other. Both ordered within ten minutes of each other, one has been despatched the other still processing i have never encountered this before with orders but was wonderong if this can happen over the weekend?

    Would it just be best to wait till monday and see what happens then?

    1431209816
    Just Jenson [sign in to see picture]
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    • Joined: 19 Dec 2009

    Get on to live chat. they will be able to look into it straight away

    1431210073
    fantasia fairy [sign in to see picture]
    • Rank: Field Marshall
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    Just Jenson wrote:

    Get on to live chat. they will be able to look into it straight away

    Good point. I just feel bad bothering live chat if its something that happens all the time if that makes sense. I feel like i bug the live team ive had to speak to them twice this month lol!

    1431210308
    JM88 [sign in to see picture]
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    Ive had it before where some days i order and within half an hour its marked as dispatch but others can be longer processing. I dont think its anything to worry about as ive even had items that i thought were certain not going to make it on the estimated date because i had ordered late or at the weekend but they have so far all arrived in the expected day!

    1431212515
    Lovehoney - Paige [sign in to see picture]
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    MissBrownEyes92 wrote:

    Just Jenson wrote:

    Get on to live chat. they will be able to look into it straight away

    Good point. I just feel bad bothering live chat if its something that happens all the time if that makes sense. I feel like i bug the live team ive had to speak to them twice this month lol!

    Please don't heistate to contact us... its what we are here for!!! :-)

    Did you pop on? If not, pop on now and one of us will be happy to check. 

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