• Has anyone else not been getting any LoveHoney emails recently?

    1429803587
    Ozzie Princess-Mary [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 30
    • Joined: 28 Sep 2009

    I've not had one in months - No offers, no nothing. Have I fallen off the mailing list, and how do I get back on it?

    1429803729
    Boogaloo [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2080
    • Joined: 22 Apr 2014

    Hi Ozzie,

    Go to 'Your Account', then 'Manage your email subscriptions' to double check if you're still signed up for emails.

    If you are, then perhaps speak to live chat as I get emails every day for DOTD, and around twice a week for general special offers and promotions.

    1429803999
    delilahxx [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6942
    • Joined: 12 Mar 2013

    This has happened in the past and the advice was to unsign up to the emails and then resign up.

    I know this worked for my friend :)

    1429804081
    FrozenAngel [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1489
    • Joined: 20 May 2011

    Ozzie Princess-Mary wrote:

    I've not had one in months - No offers, no nothing. Have I fallen off the mailing list, and how do I get back on it?

    I read somewhere that if your email goes in to your junk folder, or it's not been opened a few times it takes you off the list.

    I may be making that up! I have no idea.

    Check your subscriptions in your account, if it is showing. Remove yourself and then resign up. If they're not showing, just resign up. Sometimes technology just needs a little reboot.

    1429804352
    Lovehoney - Cazz [sign in to see picture]
    • Rank: General
    • Posts: 802
    • Joined: 15 Apr 2013

    Hi Ozzie Princess-Mary

    I have passed this on for someone to look in to and check your account & email address that is registered.

    I hope it is resolved quickly. For now you can take a look at our special offers by visiting the special offers page 

    Many thanks!

    1429804962
    Ozzie Princess-Mary [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 30
    • Joined: 28 Sep 2009

    Cheers all, I'm going to go and look in My Account and see if I can do anything...

    1429805042
    Lovehoney - Steve [sign in to see picture]
    • Rank: Major
    • Posts: 146
    • Joined: 16 Jul 2007

    Hi O P-M (!)

    You've fallen off our list because you weren't opening any mails - according to our records.

    But you opened a DOTD mail today (cunning how we know this stuff!) so you should start receiving them again.

    The reason why we stopped sending emails to you is business best practice - we don't bug people with stuff if they don't open the mails over a period of 120 days.

    Anything else you need please yelp!

    1429806018
    Skitty [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 679
    • Joined: 8 Jan 2012

    Is there a fix for if you've been put on the do-not-send list, removed from it by customer care, then signed back up for the emails and you're still not getting them? I spoke to customer care about this issue and they signed me back up after I'd clicked junk by mistake, but I'm still not receiving anything. Would love to know if there's a fix for it and didn't want to bother customer care with more emails! :)

    1429806813
    Lovehoney - Steve [sign in to see picture]
    • Rank: Major
    • Posts: 146
    • Joined: 16 Jul 2007

    Skitty, please DO bother us with emails - if you don't we'll never know!

    We'll have a quick tech nosey and get you sorted today.

    Steve

    1429807044
    Ozzie Princess-Mary [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 30
    • Joined: 28 Sep 2009

    Magic, thank you! Had it really been three months since I opened an email? Good grief.

    I'd better start paying more attention :D

    1429873277
    Skitty [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 679
    • Joined: 8 Jan 2012

    Lovehoney - Steve wrote:

    Skitty, please DO bother us with emails - if you don't we'll never know!

    We'll have a quick tech nosey and get you sorted today.

    Steve

    Thanks Steve :) I imagine you must've done something magic because I got a DOTD email today! Just hoping that that means I'll get the other deal and recommendation emails too, but can't tell yet because don't know when they're meant to be sent out :) Thanks for your help x

    1429885751
    Lovehoney - Steve [sign in to see picture]
    • Rank: Major
    • Posts: 146
    • Joined: 16 Jul 2007

    Hi Skitty, you should be getting an email from us on Sunday morning.

    It's our 13th birthday on Monday so we've got a fab vibrator offer on the mail - but (shh!) you did not hear this exclusive info from me! x

    1429886246

    [suspended user]

    suspended user
    • Rank: Field Marshall
    • Posts: 2993
    • Joined: 25 Apr 2013

    Oooo looking forward to that Steve! :)

    1429887001
    PurpleHeart [sign in to see picture]
    • Rank: General
    • Posts: 489
    • Joined: 29 Sep 2014

    Can't wait for Monday! Might be staying up late. :D

    1429887234
    Never know [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1680
    • Joined: 29 Nov 2014

    Oooooh interesting, good to know but I don't think I could ever go a whole 120 days without opening an email from Lovehoney!

    1429888510
    mrs.hiskett [sign in to see picture]
    • Rank: General
    • Posts: 977
    • Joined: 12 Mar 2015

    Never stopped getting them .they great read woth coffee in morning.oooh monday vibrator interesting

    1429888714
    Skitty [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 679
    • Joined: 8 Jan 2012

    Lovehoney - Steve wrote:

    Hi Skitty, you should be getting an email from us on Sunday morning.

    It's our 13th birthday on Monday so we've got a fab vibrator offer on the mail - but (shh!) you did not hear this exclusive info from me! x

    How exciting! If it turns out that I'm not signed up to the emails properly I think I might cry though ;) x

    1429890171

    [suspended user]

    suspended user
    • Rank: Field Marshall
    • Posts: 2993
    • Joined: 25 Apr 2013

    Will it be a deal of the day email or a different one please?

    1430128563
    Lovehoney - Steve [sign in to see picture]
    • Rank: Major
    • Posts: 146
    • Joined: 16 Jul 2007

    The email vibe offer was yesterday - even though it's our birthday today.

    Unfortunately/fortunately (!) it was a lot more successful than we were expecting so we won't be shouting about it again today!

    Sorry Customer Care Team, Warehouse etc etc... much busier Sunday than predicted!

    1430157363
    Skitty [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 679
    • Joined: 8 Jan 2012

    Hmm, I didn't get the email afterall. I remembered the information wrong and have been checking all day today, oops. I also stopped getting the DOTD emails after receiving the first one. It's so weird! I don't know why the LH mail system suddenly hates me :(

    Edit: The DOTD have been arriving, but started going to junk after the 1st day :S My email is so strange. But no other deal/recommendation emails so far. 

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