• Customer Service

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    Budice [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 34
    • Joined: 23 Oct 2012

    Top notch customer service from LH.

    Had a problem with a remote Egg, wouldnt work even with new batteries. Spoke to online Help and explained what was wrong with it. The lady very kindly sent us out a free of charge replacement.

    Thank you very much Lovehoney

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    mrs.hiskett [sign in to see picture]
    • Rank: General
    • Posts: 996
    • Joined: 12 Mar 2015

    Totally agree they very generous .they just want us to be happy

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    Lovehoney - Jess Wilde [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2187
    • Joined: 30 Nov 2012

    Fabulous - I'm so glad we could rectify the problem!

    Thanks for your feedback, and I hope you enjoy your new egg!

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    Mollie1 [sign in to see picture]
    • Rank: Major
    • Posts: 55
    • Joined: 26 Sep 2013

    You guys make our days so much better.

    Stay Marvelous. smiley

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    Budice [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 34
    • Joined: 23 Oct 2012

    We enjoyed the new egg very much and we're planning on taking it away with us

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    fantasia fairy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1171
    • Joined: 20 Oct 2014

    They really are fantastic! I was on live chat yesterday asking about returning a glass dildo i couldnt get on with and i was pretty much freaking out and couldnt stop saying sorry i felt awful. But they were ok with it and helped me out :) YAY lovehoney :)

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    Vanessa8 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3002
    • Joined: 7 Jan 2014

    Had a great interaction with them today as well. Makes LH worth the wait as a US customer!

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    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2084
    • Joined: 21 Apr 2014

    Customer service here is by far the best for any website that does the same kinda stuff. They really do think about their customers happiness! another reason why I won't go anywhere else!

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    Terri JJ [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 11626
    • Joined: 20 Aug 2014

    drurysl02 wrote:

    Customer service here is by far the best for any website that does the same kinda stuff. They really do think about their customers happiness! another reason why I won't go anywhere else!

    +1 Love the fact that on live chat you get to talk to someone who clearly knows what they are talking about and who cares !!

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