• Why LH is the best - and thank you Ana

    Markeymark [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 22
    • Joined: 23 Oct 2012

    I would like to add yet another tribute to Lovehoney's simply astonishing customer service. I bought a £40 item this morning, then realised as soon as I had placed the order that I hadn't clicked through to the site via the 25% discount email I'd been sent.

    I emailed customer service acknowledging that it was entirely my fault but asking if they could help. Within 10 minutes I'd had a refund equal to the discount amount and a lovely email from Ana - apologising for the inconvenience!! Ana, thank you - you and LH are the best :)
    - Ana [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 2
    • Joined: 25 Mar 2014

    Hi Markeymark,

    Thank you for the lovely feedback. It is always good to hear from a satisfied customer. smiley

    I'm glad you are happy with the products and service we offer, but if you do have any more questions do let us know on customercare@lovehoney.co.uk. 

    Thank you very much.

     Ana @ Lovehoney Customer Care

    mrs.hiskett [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1369
    • Joined: 12 Mar 2015

    Customer care is really good! And they think a head .spoke to someone but returning a rabbit she really comforting and sent links to evrrything i needed. Never got to thank her as my phone cut out. Never had bad experienece yet

    BadNic [sign in to see picture]
    • Rank: Lieutenant Colonel
    • Posts: 64
    • Joined: 27 Mar 2015

    Customer care @ Lovehoney is amazing! Better than most of the high street stores in my opinion x

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