• Proof that LH has the greatest customer service (for any newbies)

    1427500027
    fantasia fairy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1140
    • Joined: 20 Oct 2014

    Ok, so as we all know LH has a fantastic customer service, something out of this world in fact! But i decided to post the rather different post for newbies (to show just how good customer care is) and secondly for oldies who just want to know how much better LH is than they ever thought possible (if it's possible to think they are any better than what you already think!)

    Well a few days back i decided i would return my slimline rabbit as some of you know i was having trouble with the toy turning itself off and then i found that (where i overuse it) the ears and sort of gone sideways. But anywho... I returned the item and at the same time i filled out an online return form. I then got an email later that day telling me there was no need to return the item and to dispose of it but of course it was too late. I then just got two emails saying that my item had been despatched but it had been sent to me twice.

    I'm not a liar and i'm always honest i do not see the point in lying or hiding and was freaking out over what to do, so i spoke on live chat with the wonderful dani and despite me telling her over and over that i would have sent the item back anyway she still decided to add a few OH points onto my account for being honest and going though all the trouble of doing something i would have done anyway. I mean two toys for the price of one is great but not when it's not intentional.

    An example ladies and gents of the service here at LH...for doing what anyone would have done (or at least a decent person) i got given OH points!

    Thank you LH!!! even though it really wasnt needed!

    1427501164

    [suspended user]

    suspended user
    • Rank: Colonel
    • Posts: 323
    • Joined: 10 Oct 2009

    Yeah I can second their service!

    (On a totally different subject browneyes you just made me laugh when I just read you updated biog re scat porn Haha)

    1427501861
    fantasia fairy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1140
    • Joined: 20 Oct 2014

    Hot Dog wrote:

    Yeah I can second their service!

    (On a totally different subject browneyes you just made me laugh when I just read you updated biog re scat porn Haha)

    Ahahaha ya... i figured it was worth updating as my FWB is clearly not in the picture anymore haha!!! I just thought i would add that! :)

    1427502189
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1264
    • Joined: 9 Oct 2012

    Like the new profile! I agree, customer service is second to none!

    1427502386
    Sarahgee [sign in to see picture]
    • Rank: General
    • Posts: 731
    • Joined: 16 Jun 2014

    Hahaha!!! Totally forgot about your scat post! He he.

    You deserved the points for being honest :)

    1427502516
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1264
    • Joined: 9 Oct 2012

    New avatar Sarah!

    1427502757

    [suspended user]

    suspended user
    • Rank: Field Marshall
    • Posts: 2993
    • Joined: 25 Apr 2013

    Amazing customer service as always Lovehoney! ♡♥♡♥♡

    1427502819
    Sarahgee [sign in to see picture]
    • Rank: General
    • Posts: 731
    • Joined: 16 Jun 2014

    Indeed. Was looking through my old facebook uploads. Drew this in 2011 . I never coloured it in though, must have edited it on my phone or laptop. X

    1427503308
    AsYouWish! [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1264
    • Joined: 9 Oct 2012

    It's like Edvard Munch bondage scream!

    1427503423
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6256
    • Joined: 18 Dec 2007

    Lollipop ;) wrote:

    Amazing customer service as always Lovehoney! ♡♥♡♥♡

    +1 xx

    1427505123
    darklightq [sign in to see picture]
    • Rank: General
    • Posts: 742
    • Joined: 28 Feb 2011

    Excellent post MissBrownEyes. There is reason why myself and i'm sure a lot of other folk love LH and this is one of those.

    I think what LH do better than most is not 'Good' customer service but 'AMAZING' customer service. If a company deals with a problem quickly, easily and without fuss then that's good and rightly so, but LH goes above and beyond that in all ways.

    1427544192
    luvhuni07 [sign in to see picture]
    • Rank: Captain
    • Posts: 29
    • Joined: 23 Sep 2014

    This my only my 3rd time ordering of LH and I won't be going anywhere else in future the service is next to done there delivery is so fast free delivery to ireland, I orders 95euros worth of stuff last night and I had 55 euros worth of savings I got 20%off then 3 for 25 deal saved me loads aswell, I'm well pleased with there service and love these forums makes it so much more personal than just a online shop.

    1427547020
    fantasia fairy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1140
    • Joined: 20 Oct 2014

    They are fantastic :) The deals are spot on :)

    1427580445
    Never know [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1680
    • Joined: 29 Nov 2014

    Yay to Lovehoney and Missbrowneyes for your honesty..... after all you can only use one at a time ;)

    Thread closed

    This thread is closed, so no new messages can be posted.