• Negative review not being posted

    1426638214
    Lovehoney - Paige [sign in to see picture]
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    tttcccrrr wrote:

    Thanks for all the responses :)
    It shows as 'awaiting approval' so who knows?
    Its an item which has a couple of other negative reviews - and it's still available on the site.
    I'll check emails and contact customer support.
    Thanks to those who took the time to respond :)

    I am from customer care and popped you an email yesterday - so check if you can :)

    1426786917
    Ink and Kink [sign in to see picture]
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    I have only ever written one bad review, it wasn't posted as the review was written about a fault in the item I had bought. To which lovehoney replaced For me.
    Lovehoney are great im sure they would be happy to tell you why it wasn't posted x

    1426786919
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2076
    • Joined: 21 Apr 2014

    I have only ever written one bad review, it wasn't posted as the review was written about a fault in the item I had bought. To which lovehoney replaced For me.
    Lovehoney are great im sure they would be happy to tell you why it wasn't posted x

    1426786941
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2076
    • Joined: 21 Apr 2014

    I have only ever written one bad review, it wasn't posted as the review was written about a fault in the item I had bought. To which lovehoney replaced For me.
    Lovehoney are great im sure they would be happy to tell you why it wasn't posted x

    1426786955
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2076
    • Joined: 21 Apr 2014

    I have only ever written one bad review, it wasn't posted as the review was written about a fault in the item I had bought. To which lovehoney replaced For me.
    Lovehoney are great im sure they would be happy to tell you why it wasn't posted x

    1426786979
    Ink and Kink [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2076
    • Joined: 21 Apr 2014

    Stupid phone posted my comment three times. My apologies x

    1426787520
    GeekyEleanor [sign in to see picture]
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    • Joined: 22 Nov 2014

    drurysl02 wrote:

    I have only ever written one bad review, it wasn't posted as the review was written about a fault in the item I had bought. To which lovehoney replaced For me.
    Lovehoney are great im sure they would be happy to tell you why it wasn't posted x

    Same thing happened for me. I had a faulty item, I wrote it in the review, and in hindsight I feel like and idiot because I could have asked the customer care and avoided writing a bad review (which wasn't totally bad, it was just a little bad) and I'm waiting for the replacement to write the review on a working item. In my case, a too liquid libricant.

    1426790714
    Kimberleyking [sign in to see picture]
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    Oh this is good to know I wrote a couple of bad reviews and I've also written good reviews ill have to check

    1427300929
    matnem [sign in to see picture]
    • Rank: Major General
    • Posts: 49
    • Joined: 29 Jun 2008

    I always have an "honesty" policy. If I don't like something or didn't get on with it I put my honest opinion on the site. Some of my reveiws are very negative (but i always try to put a comic twist into my negative reviews). I have never had a review not approved.

    That being said - I frequently forget the final stage of the review process which is the bit with the overview of your post and star ratings. I have frequently closed the tab with out clicking on the final button, only to realise what I've done hours or days later. Thats happened to me at least twice that I can instantly recall, possibly more. I then have to try and re-create my post. It's never as good the second time around.

    1427301488
    Dazzels [sign in to see picture]
    • Rank: Brigadier
    • Posts: 55
    • Joined: 1 Apr 2013

    I wrote a bad review of some stockings that tore easily. When I submitted it I was told they were faulty and that LH would send new ones to me to review.

    1427301593
    jeffngloria [sign in to see picture]
    • Rank: General
    • Posts: 392
    • Joined: 12 Aug 2013

    I've had to re-write reviews on a couple of occasions, and I've had less than positive ones put up too, they do go missing sometimes.

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