• My order from lovehoney

    1424681936
    Sexy explorers [sign in to see picture]
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    Hello and good morning LH , I orderd a few items last week and found a few vouchers to go with them one of which being a free LH lube sample kit which I out into the vouchers bit it came up on my bill before my order was sent that this would be added however I received my order and no LH lube was their i then checked my bill online and it isn't on it anymore can someone help ?
    I know it's a voucher and that it's free but I was proud of the fact I found the voucher sorry to be a pain

    1424682254
    FrozenAngel [sign in to see picture]
    • Rank: Field Marshall
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    Hi Sexy Explorers.

    You said you found a few vouchers? Did you use more than one on the order? Only one voucher can be used on an order at a time, so whatever was the last one that you used would be the one that was on the order (If that makes sense) x

    1424683398
    Lovehoney - Jennifer [sign in to see picture]
    • Rank: Colonel
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    FrozenAngel wrote:

    Hi Sexy Explorers.

    You said you found a few vouchers? Did you use more than one on the order? Only one voucher can be used on an order at a time, so whatever was the last one that you used would be the one that was on the order (If that makes sense) x

    + 1 Excellent info FrozenAngel.

    Only one voucher can be used per order. Sorry for any confusion caused.

    If the issue wasn't more than one voucher being applied - please do get in contact and we will be happy to resolve this for you. Wouldn't want you missing out!

    1424683755
    Sexy explorers [sign in to see picture]
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    Inmade two orders on two separate days the first order being I used a 25 percent off And re rexeived that on wed and then on thurs made another order and used the free LH lube voucher it came up on my shopping basket saying it was going ahead but I never received it :-(

    1424683991
    FrozenAngel [sign in to see picture]
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    Oh no!

    If you contact customer care hun, either via email or the Live chat, they'll sort it out for you. x

    1424684172
    Sexy explorers [sign in to see picture]
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    As I say though i found the voucher online I know it's just a box of free LH lube samples "which are very good "but i was proud the fact I found them lol if you know whare I am coming from x

    1424684667
    Lovehoney - Jennifer [sign in to see picture]
    • Rank: Colonel
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    Get in touch over Livechat Sexy explorers, or give us a ring and we can get this sorted for you!

    1424685372
    Sexy explorers [sign in to see picture]
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    Can you do live chat over ipad etc , I am sorry to be a pain

    1424685673
    JM88 [sign in to see picture]
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    Sexy explorers wrote:

    Can you do live chat over ipad etc , I am sorry to be a pain

    You can but you should go to your account first, look at your orders and copy and paste the order number that you are questionning.

    When you open live chat they will ask for your order number, name and postcode. If you are on an ipad and you try to find out your code after they ask, opening a new window sometimes ends the chat and you have to start over again!

    1424685799
    Lovehoney - Jennifer [sign in to see picture]
    • Rank: Colonel
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    Yes we would have livechat available on your ipad Or feel free to pop us an email and we can double check your orders for you that way. I have a feeling that it could be because more than one offer was applied, but there is no harm in double checking your orders just in case there was a glitch

    1424686345
    Sexy explorers [sign in to see picture]
    • Rank: Lieutenant Colonel
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    I made three separate orders the first had no voucher the second order was the money off and the third order was the LH lube voucher

    1424686471
    Sexy explorers [sign in to see picture]
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    Who shall I email do you have the address jennifer

    1424686685
    JM88 [sign in to see picture]
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    At the bottom of the page theres a contact us link. Click that and you fill in a form that emails the relavent department.

    1424687650
    Blueeyes82 [sign in to see picture]
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    Go to the contact us page

    https://www.lovehoney.co.uk/help/contact-us/

    You need to speak to a lovehoney agent, have your order number ready too.

    1424688104
    Sexy explorers [sign in to see picture]
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    Hey everyone thanks for all your help I done the live chat with a very helpful person called sarya and looks like I was right and the product will be sent out yeeeeehaaaa

    1424688726
    Lovehoney - Jennifer [sign in to see picture]
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    Sexy explorers wrote:

    Hey everyone thanks for all your help I done the live chat with a very helpful person called sarya and looks like I was right and the product will be sent out yeeeeehaaaa

    Excellent news! I am very pleased we were able to help. I will pass this onto Sarya

    1424689031
    Sexy explorers [sign in to see picture]
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    And thank you to you too jennifer for helping and to all who posted ;-) xx

    1424690312
    Lovehoney - Sarya [sign in to see picture]
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    Lovehoney - Jennifer wrote:

    Sexy explorers wrote:

    Hey everyone thanks for all your help I done the live chat with a very helpful person called sarya and looks like I was right and the product will be sent out yeeeeehaaaa

    Excellent news! I am very pleased we were able to help. I will pass this onto Sarya

    Hellooo and thank you for the lovely feedback! You are more than welcome, always happy to send out freebies to our awesome customers! laugh

    1424690327
    Delboy1991 [sign in to see picture]
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    Great news you got it sorted lh cs are stars!

    1424693309
    Blueeyes82 [sign in to see picture]
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    fab news x

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