• In awe

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    Kittycat102 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 4 Jan 2015

    I went onto live chat help this morning after I'd placed my order to ask if Lovehoney dispatches on Sunday. The man told me they did and it'll be dispatched today. I waited all morning and all day to see if I would get the email telling me that my order has been dispatched, I never got one.

    So I went onto live chat help again about 2 hours ago, enquiring as to why my order hadn't been dispatched. The man said they were dealing with a backlog of orders and he asked for my order number, name and postcode. After I gave it to him he said I can upgrade your order free of charge to tracked 24 and your order will be dispatched on Monday and you'll still get it delivered by the next day.

    I was in complete shock and awe at that response, I was never expecting him to say something like that. I've never experienced such good customer care/service like that before and I was highly impressed with it. AMAZING. :)

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    SensualFire [sign in to see picture]
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    • Joined: 6 May 2013

    LH are very good, been nothing but curteous/professional with me :)

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    Sum Sub [sign in to see picture]
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    • Joined: 4 Dec 2012

    FYFI
    I believe all despatch notifications are sent in batch so even though you've not had an email it's likely that your order has already been printed packed and is waiting for the dear old RM

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    Kittycat102 [sign in to see picture]
    • Rank: Field Marshall
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    Sum Sub wrote:

    FYFI
    I believe all despatch notifications are sent in batch so even though you've not had an email it's likely that your order has already been printed packed and is waiting for the dear old RM

    How do you know something like that lol

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    delilahxx [sign in to see picture]
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    I often don't get my email notification until 9pm and the parcel still it sent on time and arrives on time :)

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    Grace1ess [sign in to see picture]
    • Rank: Brigadier
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    delilahxx wrote:

    I often don't get my email notification until 9pm and the parcel still it sent on time and arrives on time :)

    Sounds about right for me too
    1420405123
    JM88 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 12 Nov 2014

    I got an email to say my order had been dispatched, and i was here when the email was sent though so i know it was straight away, i clicked the tracking link and it had already been received at one mailing centre!

    So i would say its about right that the parcels are sometimes on the way well before the email.

    1420405190
    Kittycat102 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 4 Jan 2015

    Ahh well thanks, that clears things up. Just every website for buying stuff online seems to work differently

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    GlamRockChick [sign in to see picture]
    • Rank: Major General
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    • Joined: 24 May 2012

    My last parcel arrived before I'd had the dispatch email! Was super impressed, ordered late NYE and arrived on the 2nd!

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    GlamRockChick [sign in to see picture]
    • Rank: Major General
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    • Joined: 24 May 2012

    My last parcel arrived before I'd had the dispatch email! Was super impressed, ordered late NYE and arrived on the 2nd!

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    Kittycat102 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 4 Jan 2015

    GlamRockChick wrote:

    My last parcel arrived before I'd had the dispatch email! Was super impressed, ordered late NYE and arrived on the 2nd!

    Wow, that's pretty impressive!

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    Jrok [sign in to see picture]
    • Rank: Colonel
    • Posts: 168
    • Joined: 27 Nov 2014

    As for LH support, absolutely pleasurable experience every time. Quick and curteous. Just another reason I love this site.

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    JM88 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1174
    • Joined: 12 Nov 2014

    My order i placed on saturday evening was dispatched on sunday. I checked it throughout sunday evening/night and it had travelled to two sorting offices, and then at half 6 am today arrived at our local depot and was delivered about half ten by the postie.

    I didnt even realise post offices operated on sundays but mine was checked in to two different ones during the night so royal mail must do a sunday service!

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    Rampant Horse [sign in to see picture]
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    I popped into live chat last night (about 9.30pm on a Sunday) to report a ten month old vibrator that had stopped working. The Lady on chat was super professional and agreed to send a replacement out !

    Top service indeed ! Well done LH

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    Kittycat102 [sign in to see picture]
    • Rank: Field Marshall
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    • Joined: 4 Jan 2015

    Rampant Horse wrote:

    I popped into live chat last night (about 9.30pm on a Sunday) to report a ten month old vibrator that had stopped working. The Lady on chat was super professional and agreed to send a replacement out !

    Top service indeed ! Well done LH

    Wow, I'd of been so thrilled lol

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    Kittyondrugz [sign in to see picture]
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    SensualFire wrote:

    LH are very good, been nothing but curteous/professional with me :)

    Absolutely.

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