• how long to get refund

    1420309589
    Anji44 [sign in to see picture]
    • Rank: Colonel
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    • Joined: 8 Dec 2014

    Hi everyone....i'm a brand new member and love this website and have purchased a few items...i have unfortunately had to return a couple of items but have yet to receive a refund. Can anyone help with how long it takes from them receiving the returns before a refund is issued?

    Thankyou

    1420309808
    Lovebirds_x [sign in to see picture]
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    • Joined: 24 Oct 2012

    It says on the email it'll be processed within 7 working days after they recieve the item (and they will send you an email confirming they have recieved it) :)

    1420310551
    LibraLover [sign in to see picture]
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    I have returned things a couple of times before, and it normally takes about 2 weeks but I am in Ireland so I guess it would be a bit quicker if you're in the UK. I never got any emails confirming they recieved it, just when they'd actually processed the refund!

    1420310719
    Sum Sub [sign in to see picture]
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    To add to the above, in my experience they very rarely manage to process the refund within the promised 7 days.
    If you're in any doubt at all then talk to live chat help

    1420310874
    delilahxx [sign in to see picture]
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    Sum Sub wrote:

    To add to the above, in my experience they very rarely manage to process the refund within the promised 7 days.
    If you're in any doubt at all then talk to live chat help

    In my experience they have always processed my refund in 7 days, and often a lot quicker.

    But with the Bank Holidays it will probably take longer than usual :)

    Sometimes I get an email to say it's been received and other times not so it really depends.

    1420311004
    Lovebirds_x [sign in to see picture]
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    LibraLover wrote:

    I have returned things a couple of times before, and it normally takes about 2 weeks but I am in Ireland so I guess it would be a bit quicker if you're in the UK. I never got any emails confirming they recieved it, just when they'd actually processed the refund!

    I never got emails before either, but got one today for an item I returned a few days ago. Just a standard automated response but was nice to know the parcel had been recieved safely!

    1420313137
    Anji44 [sign in to see picture]
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    Thankyou for all your advice guys...i did forget about the bank holiday. Can't wait to fulfil my wishlist...i am a little impatient lol!!

    1420313639
    truegrace [sign in to see picture]
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    I've only returned one thing (which was recently) received an email to tell me they had received the item back and one a few hours later telling me money had been refunded which was directly in my PayPal account.

    1420327423
    VirginAngel [sign in to see picture]
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    • Joined: 1 Mar 2014

    Looking at your sex toy testers wishlist i think you may have the wrong idea how it works. You don't just select any toy from the website, it has to be an item on the current tester list. Unless you haven't realised you can make more than one list, and put the none tester list items on a separate wishlist so you have a quick link way of getting tothem .

    1420332513
    Lovehoney - Paige [sign in to see picture]
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    It really depends on the workload of returns, they are all done within the 7 working days though. That being said, they are all full on ninjas at the moment so they are getting done quite quickly! If it has been longer than 7 working days - always best to get in touch with us.

    Also, you will only get an email saying we have recieved your parcel (before its processed) IF you use the prepaid label which came inside your parcel. That label has your order information within a barcode on it, so thats how they are processed and the email is generated :) If you print a new one out we sent you - it won't work!

    1420335760
    Anji44 [sign in to see picture]
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    Hi Virginangel.....how very kind of you for the help and advise about the tester wishlist....i now have it sorted out...I hope!! Thank you....

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