• Fab LH staff!

    1418864414
    Skitty [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 679
    • Joined: 8 Jan 2012

    Just wanted to put up a little message to share a good customer service experience and to say thank you to the LH staff for working so hard.

    I received an order today that was missing one of the items and messaged customer services about it. This was already after 5pm so I wasn't really expecting anything to get done about it until tomorrow at least, but my query was answered and dealt with within 20 minutes. I really can't believe how efficient the LH staff are and just wanted to say that it really is appreciated that you work so hard and are so helpful :) Thanks again.

    1418868294
    Subdom27 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1478
    • Joined: 27 May 2012

    That's awesome. Well done LH!

    1418902937
    delilahxx [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6947
    • Joined: 12 Mar 2013

    Their customer service is the best by a long way :)

    1418903131
    JM88 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1174
    • Joined: 12 Nov 2014

    They are brilliant! I remember once going on the live chat and feeling awkward that the helper was male and i was talking about a rabbit vibe but he was so professional that i soon ignored that! Very helpful and not that embarassing in the end!

    1418903198
    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6260
    • Joined: 18 Dec 2007

    They really are brilliant! :) xx

    1418903446
    BlissfulKink99 [sign in to see picture]
    • Rank: Major General
    • Posts: 47
    • Joined: 4 Dec 2012

    Agreed! Also just finished wrapping some Lovehoney gifts for OH and thought i'd mention how impressed i was with how quickly they're getting things despatched, even this close to xmas! Plus the items are all awesome :-)

    1418903730
    JM88 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1174
    • Joined: 12 Nov 2014

    BlissfulKink99 wrote:

    Agreed! Also just finished wrapping some Lovehoney gifts for OH and thought i'd mention how impressed i was with how quickly they're getting things despatched, even this close to xmas! Plus the items are all awesome :-)

    Me too! I ordered something on sunday evening and it said it would be here tues with the 48hr delivery, i thought no chance but it was dispatched sunday and arrived tuesday morning!

    really impressive,

    1418916153
    Cuddlekins [sign in to see picture]
    • Rank: General
    • Posts: 533
    • Joined: 18 Feb 2014

    I misordered the deal of the day a few days back, My partner had also ordered it I sent a message asking to cancel the order.

    Sure enough it was cancelled and refunded onto paypal before acouple of hours had past.

    Thats amazing thanks.

    1418916660
    Lovehoney - Matt O [sign in to see picture]
    • Rank: Captain
    • Posts: 40
    • Joined: 3 Sep 2010

    Hello Folks

    Gosh...I'm feeling a bit emo about all of this! crying

    This is rather lovely to hear, especially at the moment when everybody is stretched (pardon the pun!) and all of our customers are so anxious about Xmas etc!!

    A real boost for us...THANK YOU!!

    Happy Xmas from everybody at Lovehoney!!!

    Matt

    xxx

    1418916710
    -Chelsea [sign in to see picture]
    • Rank: Major
    • Posts: 92
    • Joined: 24 Jul 2012

    Thanks for all your lovely comments- it is appreciated!

    We understand how hectic things can be at this time of year and we never like to disappoint so the feedback means it is all worthwhile!

    Thanks again!

    C :)

    1418917115
    pinkanimal [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1470
    • Joined: 5 Feb 2012

    I love this place 😀😀

    1418917146
    PurringTiger [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 775
    • Joined: 22 Jun 2012

    Also want to add my thanks to the great LH customer service team!. I got a dud bullet in my deal of the week gift (good job I checked it before wrapping it) and after checking I'd done all the obvious checks, Leanne arranged for a new one to be sent out for me.

    After spending most of my life working in CS and being restricted by the company rules on what you can do to help, it certainly is refreshing to see such brilliant customer service being given.

    1418917578
    Lovehoney - Michael [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 6
    • Joined: 26 Nov 2013

    Thanks for all the lovely comments in here... and I just want to say I hope the helpful male helper was me! cheeky

    Merry Christmas to you all!

    Michael

    1418926463
    Troubled Joe [sign in to see picture]
    • Rank: General
    • Posts: 353
    • Joined: 19 Jul 2013

    Without doubt, LH has always provided the best customer service experience I've ever encountered. From prompt, well packaged deliveries, thru brilliant live chat, fantastic returns management to super fast email support.

    They're a shining example of what companies should strive for.

    1418928836
    Skitty [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 679
    • Joined: 8 Jan 2012

    I'm really glad I decided to post that little message in a new thread since it's meant the LH staff have got so many nice comments all in one place :)

    Slightly slightly off-topic but I always see the live chat thing when I want to ask a question but was terrified that it might be voice chat, which I realise it very probably isn't, but I didn't want to commit to using it just in case, so if anyone could let me know the format of it that would be fantastic. Silly shy me.

    1418930379
    -Chelsea [sign in to see picture]
    • Rank: Major
    • Posts: 92
    • Joined: 24 Jul 2012

    It's like msn skitty.. no voices I promise!

    That's what our phones are for :)

    C

    1418930856
    Skitty [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 679
    • Joined: 8 Jan 2012

    Haha, super, I'm so glad and thanks for responding. There was a live chat thing on a different website that automatically connected to webcam and voice, so while I thought it was unlikely that LH had this sort of system, I feel a bit skittish about them until I know for sure!

    Thanks again x

    1418941009
    Lovehoney - Paige [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1120
    • Joined: 28 Mar 2014

    Lovehoney - Michael wrote:

    Thanks for all the lovely comments in here... and I just want to say I hope the helpful male helper was me! cheeky

    Merry Christmas to you all!

    Michael

    We both know it was secretly me!!! Lol cheeky

    1418941914
    Purring-Pussy [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3171
    • Joined: 11 Jun 2012

    I've always had a great experience with Live Chat and customer care, you all do a great job

    1418949448
    JM88 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1174
    • Joined: 12 Nov 2014

    Lovehoney - Michael wrote:

    Thanks for all the lovely comments in here... and I just want to say I hope the helpful male helper was me!

    Merry Christmas to you all!

    Michael

    Youre name doesnt ring a bell but im sure youre just as helpful!

    I would just like to say thank you again to everyone at lh and would like to let you know how you are helping me. Ive had many orders and thrown the boxes away, and today found out that i am receiving two more tester items. In order to give something back, im saving the boxes and am going to fill them with toys and treats and give them to the local animal rehoming shelter as part of their xmas shoebox appeal.

    its a way close to my heart that i can feel like im giving something to someone else, since i am receiving something too.

    Nobody tell my family that im thinking of the animal shelters present before theirs!

    Thread closed

    This thread is closed, so no new messages can be posted.