• Customer Care

    DreamOfTheEndless [sign in to see picture]
    • Rank: General
    • Posts: 730
    • Joined: 23 Oct 2010

    I know you're as sick as reading this as they'll be of hearing it but I'd just like to express my thanks to the customer care department at Lovehoney.

    They are fast, efficient, understanding and helpful. Genuinely could give the vast majority of the companies in this country a few pointers about keeping customers satisifed ;)

    I've had several dealings with them now and they never disappoint.

    Thank-you, David for helping with my problem this rmorning, but virtual hugs to all of you.

    pinkanimal [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1881
    • Joined: 5 Feb 2012

    If theres one thing you cannout fault with this company it is it's excellent customer care!

    and products, and staff, and forum............


    [suspended user]

    suspended user
    • Rank: Field Marshall
    • Posts: 3421
    • Joined: 25 Apr 2013

    100% agree lovehoneys customer care are amazingly helpful and always a joy to talk to.

    LittleSwitchBitch [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 3107
    • Joined: 21 Mar 2013

    I've dealt with customer care a few times and they are exceptional... Not surprising how well they do as a company because of it... :)

    jayandrach [sign in to see picture]
    • Rank: General
    • Posts: 393
    • Joined: 18 Jan 2012

    Totally agree extremely helpful customer care team.

    IrishRose [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 1320
    • Joined: 21 Jan 2014

    Lovehoney has an amazing team of people!! =D

    snapper [sign in to see picture]
    • Rank: Brigadier
    • Posts: 395
    • Joined: 25 Jul 2008

    Love Honeys customer service is astounding. We had a little confusion yesterday over a review I had done the item in question was in my opinion very poorly made but it's still my favorite toy better even than the wee tango . I ordered two more of the same as they were on specail offer. and customer services (Chelsea) contacted me straight away . Questioning me slightly confused

    in all honesty I found it hard to explain ! And I think it showed in my review poorly made but still a great toy and then buying more would confuse anybody .

    I have never dealt with any company with such a high standard of customer service .

    Lovehoney - WelshDave [sign in to see picture]
    • Rank: Lieutenant
    • Posts: 30
    • Joined: 17 Jan 2014

    Hey DreamOfTheEndless,

    You are more than welcome! We certainly do try to keep our Lovehoneyers happy and your comments (as well as all comments) make the job worth while! :D

    blonde vixen13 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2212
    • Joined: 23 Jun 2012

    I doubt they will ever get bored of hearing how wonderful they are x

    Lucky 7 [sign in to see picture]
    • Rank: General
    • Posts: 38
    • Joined: 11 Jul 2011

    Lovehoney's customer care is by far the best i've ever experienced. Dealt with them a couple of times and i can't fault them one bit!

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