• Using the site on an iPad

    1408360252
    MissRose [sign in to see picture]
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    Hi, not sure if anything can be done about his but feel like I should say as I love using the site but this would make it easier!

    When using the site on an iPad, the drop down boxes can be very temperamental.

    For example, if I'm trying to click on something on the webpage, the drop down boxes come down and I end up clicking whatever was on that box, taking me away from the page.

    Other times, if I click on the toolbar in order to make the box drop down, it takes me straight to the main page on that bar (e.g the community tab takes me straight to the forum, making it difficult to update my tester list :P)

    Thought I'd let you know jn case it was an easy fix, though I'll still be using the sit pe even with these problems!

    1408360729
    Lorah13 [sign in to see picture]
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    I have the exact same problems as I always use my iPad, I thought it was maybe just me and something I was doing! It can be very annoying!

    1408361058
    Young and fun95 [sign in to see picture]
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    I have that same problem, I'm always on my iPad and have just had to learn to deal with it, so frustrating!

    1408361241
    Sum Sub [sign in to see picture]
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    I have 2 suggestions...

    1) Wait slightly longer for the page to load before "clicking", this allows pictures etc to load and minimise last minute movement of the page...

    2) "Click and Hold" the menu button, in my experience this brings up the drop down menu in a much more consistent manner

    1408361419
    Lorah13 [sign in to see picture]
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    Sum Sub wrote:

    1) Wait slightly longer for the page to load before "clicking", this allows pictures etc to load and minimise last minute movement of the page...

    I don't have patience to wait sum sub! Lol I always find technology never works or loads fast enough for me!

    1408363435
    jayandrach [sign in to see picture]
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    Sum Sub wrote:

    I have 2 suggestions...

    1) Wait slightly longer for the page to load before "clicking", this allows pictures etc to load and minimise last minute movement of the page...

    2) "Click and Hold" the menu button, in my experience this brings up the drop down menu in a much more consistent manner

    +1 I sometimes have to do this when on my galaxy note 2 as not all drop down tabs work not just on Lovehoney but other websites aswell.
    1408363875
    MissRose [sign in to see picture]
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    I'm glad to know it isn't just me anyway :')

    1408364408
    Briona87 [sign in to see picture]
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    It is even more fiddly when you use an iPod or a smartphone...

    Funnily enough, it is far better to hold the phone in a "normal", upright manner rather than sideways; when I hold it upright, the menu seems to switch to a mobile device mode of sorts while when I hold it sideways, it mimicks the "standard" computer layout - and with everything being so much smaller than on an ultrabook or a desktop, it is immensely difficult to control it properly.

    1408364640
    Sum Sub [sign in to see picture]
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    Briona87 wrote:

    It is even more fiddly when you use an iPod or a smartphone...

    Funnily enough, it is far better to hold the phone in a "normal", upright manner rather than sideways; when I hold it upright, the menu seems to switch to a mobile device mode of sorts while when I hold it sideways, it mimicks the "standard" computer layout - and with everything being so much smaller than on an ultrabook or a desktop, it is immensely difficult to control it properly.

    Have you tried to "reverse-Pinch" zoom?
    1408375437
    TheNurse [sign in to see picture]
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    I have this problem too. I generally use my iPad in landscape mode, but have found it to be less of an issue if I rotate it and use it in portrait mode for LH?

    TN

    1408379143
    FillMeUpButtercup [sign in to see picture]
    • Rank: Brigadier
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    I'm always on my iPad, never have any trouble with the menus.

    If you want a menu to pop up hold it a tiny bit longer than a single click. Almost like bringing up the copy/paste menu, let go just before it would pop up.

    Avoiding the menu dropping down when you don't want is is easy too. (I do it so automatically now I forgot which one exactly it is).

    There's two possibilities here. Either your page is not scrolled fully to the top OR you page is scrolled fully to the top. Whichever one it is, change/scroll the screen a cm or so and you'll find that it's no longer a problem.

    Thinking back I'm pretty sure it only happens to me when the page isn't scrolled completely to the top. So avoid the menus dropping down unexpectedly by scrolling making sure the page is scrolled all the way to the top or past where the menu buttons are visible.

    1408475282
    Mr D and Mrs D [sign in to see picture]
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    So glad to hear it's not just me. Sooooo frustrating!

    1408489764
    dirty_boy [sign in to see picture]
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    Same problem for me using Safari, I wonder if it would be any better using Chrome?

    1408526500
    Petrichor [sign in to see picture]
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    I have a simlar problem on chrome - but this has only JUST started happening to me (like, yesterday) on my windows touchscreen - before that, one tap brought down the drop down boxes, and another tap for whichever box you wanted. Now I have to use a mouse, and because it's a touchsreen, the mouse is really terrible.

    1408595022
    ToyWithMeUK [sign in to see picture]
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    It's not just an iPad issue, it's an issue for mobile devices, the site needs updating to be more responsive (google responsive website for mobiles) for mobile devices, especially for mobiles. The menu issue just dropping down without you clicking on it can be fixed with a two minute CSS change so I don't know why they've not sorted it yet..

    1408605453
    Just Jenson [sign in to see picture]
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    I dont own an Ipad, but often use the site on my blackberry phone.

    Holding upright gives a mobile version and holding sideways gives the full desktop version - which I thought was quite a smart feature.

    Personally I much prefer the sideways version and have never had an issue navigating around, posting on the forum or making purchases on my mobile.

    1408608930
    Delboy1991 [sign in to see picture]
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    Agh I have the same problem on iPad! Makes me want to give up.

    1408612630
    Lovehoney - Rachel [sign in to see picture]
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    Thanks for reporting this, it makes me sad as I fixxed the issue with drop downs appearing when you click links below the menu a few months ago and spent a few months trying to pinpoint and cure the problem as it is due to a bug in the browser and the fix was to some code that seemed fairly irrelevant.

    Also the flyouts where set up to appear on the first click and only then click through on a second click last year but something has changed since then to prevent it from working.

    Can you let me know what versions of iPads you are having trouble with and whether you are using Chrome / Safari or some other browser?

    I am currently trying to fix though the issues seem to be inconsistent on the iPad I am using to test on which nfortunately makes it 5 times harder to solve.

    1408612816
    Young and fun95 [sign in to see picture]
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    I use safari on iPad mini

    1408631941
    Lovehoney - Rachel [sign in to see picture]
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    Well I have a fix for tabs clicking through when they shouldn't, should go live early next week maybe Monday or Tuesday.

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