• Question about dispatch email

    1406053580
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2954
    • Joined: 8 Nov 2010

    Hello LH team,

    I have just curious question to ask. I ordered parcel, FedEx delivery. I still did not receive dispatch email from LH, but FedEx already managed to send me an email as well as message on my phone, informing me they had accepted parcel, and that the delivery date is set for tomorrow. This was 3 hours ago.

    I can see on my account that the parcel was dispatched, but I did not receive the email. I generally only get it like 5 hours after the order is dispatched.

    I am just slightly curious why there is this differece?

    1406055962
    truegrace [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 506
    • Joined: 12 Aug 2012

    I have had a few orders put through and never received a dispatch email, reakon its the email gremlins hiding stuff from us!

    1406058637
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2954
    • Joined: 8 Nov 2010

    Well, I got mine, like 3 and half hours after FedEx alerted me its coming lol

    1406059626
    Lollipop ;) [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 5411
    • Joined: 25 Apr 2013

    Sometimes I've not got the dispatch email. But I can still see it on my account and I always get my lovehoney dliverys so I don't mine :)

    1406061037
    Lovehoney - Nicole [sign in to see picture]
    • Rank: Major General
    • Posts: 616
    • Joined: 30 May 2012

    Hi Laveila,

    I've spoken to Customer Care who advise you contact them directly about this. You can find out how to contact them here.

    Hope that helps,

    Nicole

    1406103999
    Laveila [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 2954
    • Joined: 8 Nov 2010

    Hi Nicole,

    I will when I get home this evening. Thank you for responce

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