• Return and refund problem

    Lola_Lou [sign in to see picture]
    • Rank: Major
    • Posts: 42
    • Joined: 23 Jul 2010

    My husband placed an order a few weeks back as a birthday gift for me, however, the items didnt fit me so we returned £57 worth of stuff and ordered replacements. He has received an email saying one is refunded at the value £00.99 and the other £00.00 and we have an invoice to pay for the replacement goods.

    Ermmm, what?!

    crazy horse [sign in to see picture]
    • Rank: General
    • Posts: 671
    • Joined: 5 Dec 2011

    Contact live chat, they should be able to help and you'll get an answer straight away.

    Scorpius12 [sign in to see picture]
    • Rank: Field Marshall
    • Posts: 6470
    • Joined: 18 Dec 2007

    As CH said, definitely speak to live chat xx

    Lola_Lou [sign in to see picture]
    • Rank: Major
    • Posts: 42
    • Joined: 23 Jul 2010

    I didnt even know there was a live chat lol!

    Its sorted, it was because the replacement order was 99p less than the original order, so thats the amount shown in the refund, slightly confusing way of doing things, but atleast its all sorted and correct :D

    Lovehoney - Princess Amie [sign in to see picture]
    • Rank: Officer Cadet
    • Posts: 7
    • Joined: 26 Mar 2010

    Hi Lola_Lou,

    Looking at your message it appears the replacements have been sent and the 99p refund was for the difference in price.

    The delivery note is included in with the replacements which shows the total of the items order however, this is not an invoice.

    So we can clarify this please contact Customer Care on 0800 011 6899 or customercare@lovehoney.co.uk and we will be more than happy to check this for you.


    Amie smiley

    Lovehoney Customer Care

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