• What should select for "Why are you returning the item?"

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    darklightq [sign in to see picture]
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    I have the following toy, a Lovehoney Reversible Double Stroker Xtreme - http://www.lovehoney.co.uk/product.cfm?p=22078

    Now it's started to tear at one end even though i've been very careful with it in use, and stored it away safely so i'm going to return it to LH.

    When i go to the returns form though  i get to the "Why are you returning the item?" and can't see an option that fits my reason. The item is the right colour, size, shape...etc for me and i wasn't sent a faulty item it just ended up coming apart,

    So what do i select, any help would be great.

    1403953578
    MrsMcX [sign in to see picture]
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    What are the options?

    1403953659
    delilahxx [sign in to see picture]
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    I'd put I changed my mind and then in the note explain the exact reason why.

    1403957149
    Sum Sub [sign in to see picture]
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    I once sent a butt plug back cos it was way smaller than I thought it would be.
    I put the reason as does not fit.
    Anyway, I really wouldn't about the reason, it is after all no quibble returns

    1403957687
    Laveila [sign in to see picture]
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    I would put up I was sent faulty item, which is true. Regarding whether it comes faulty out of the box, or breaks a month into the use.

    Also when I was returning toy from outside UK, I put this reason up to have my postage paid for. Although the fault showed up 2 and half months into my usage.

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    Dota [sign in to see picture]
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    I'd still put faulty. It wasn't faulty then, but if it's falling apart now, even if you're storing it properly, then it is faulty.

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    MrsMcX [sign in to see picture]
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    That's a good point, I would write faulty too!

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    cockringsandvibratingthings [sign in to see picture]
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    my OH had the same product it had torn down the sides we had to send it back had to send it back  

    1403961043
    DavidB1986 [sign in to see picture]
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    If it's broken in any shape, way or form - regardless of how it happens - it's faulty. 

    1403962678
    Fluffbags [sign in to see picture]
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    Yep, I'd select faulty. As per what David just said. x 

    When you send the item back, remember you can put a covering letter inside the box to explain to the returns team exactly why you are returning it, if you wish. 

    1403980164
    darklightq [sign in to see picture]
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    Thanks guys/gals, The options available to me where:  changed mind, doesn't fit, doesn't look like it does on website, wrong colour, someone else bought me one, sent wrong colour/size and i was sent a faulty item.

    Might just choose faulty item not that i was sent one but it is now faulty in a sense. Will also put a note expalining why i sent it back.

    1404123203
    Lovehoney - Jess [sign in to see picture]
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    Sorry to hear your toy broke! :( 

    Just to clarify here, 'faulty' would definitely be the most accurate description in this instance. 

    I hope we can get the issue resolved quickly for you! 

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