At Lovehoney, we've always prided ourselves in offering top notch customer care. Our mantra since the beginning has been "We're not happy unless you're happy!"
That's stayed our goal during the past twelve years, and with the launch of Lovehoney.com.au, Lovehoney.de and (coming soon) Lovehoney.fr, we have more of a widespread customer base which means a higher customer demand. So, we've been racking our brains to come up with ways to make the customer experience even more outstanding.
In November, we wrote about our new Customer Care office in sunny Brisbane, Australia. The increased staffing levels, along with the time difference, meant we were able to respond to customer queries for longer periods and in quicker, slicker timeframes.
I'm pleased to announce that from this week, we will be further extending our hours to provide 24/7 customer care! That's right - all day every day, there will be an advisor ready to answer your phone calls, live chats and emails.
Result? Sexual happiness is always just a call away! Now, what to do for the other 23 hours and 45 minutes?
The moment the DOMINIX Deluxe Adjustable Nipple Clamp Bars (£11.99) arrived on our desks, the avid knitters at Lovehoney envisioned an alternative use for them... And we just had to have a fun photoshoot to show you what we were thinking!
If you want to see more fun and creative pictures of sex toys, visit this week's Toy with me Tuesday round up on Ness's blog, or follow the #ToyWithMeTuesday hashtag on twitter.
We loved the shadowy, sepia finish and the super-flattering pose she's used that helped her stand out. The photo showcases the stockings and highlights her natural curves to perfection, which is exactly what we look for in a prize winning picture.
Not to mention the fact I can't stop looking at it, which makes it a worthy winner in my eyes!
To reward her for her hard work, pink-ivy has won a £100 Gift Voucher to spend on anything she likes at Lovehoney - congratulations!
Do you have a photo of you wearing a Lovehoney purchase? Fancy getting your hands on a hundred quid?
Portia Da Costa is one of our favourite erotic novelists here at Lovehoney. As the author of classics such as The Accidental Call Girl, In Too Deep and The Gift, she clearly knows how to spin a tale full of love, lust and eroticism that never fails to create a powerful response in the reader.
In this newest book, Portia takes her saucy storytelling to a new setting: the workplace. Her heroine Maria Lewis is surprised to discover an attraction to her striking boss, Robert Stone. But what does Mr Stone have in mind for Maria?
We asked Portia what inspired this new novel, and the answer may surprise you! Read on below for the author's insight and a sneaky preview of the story...
We can't believe it: the last episode of Frisky Business has now aired! We hoped you've enjoyed the show as much as we've enjoyed starring in it. To celebrate what's been an amazing series, we're giving away a great prize bundle of toys and sex essentials to one lucky winner.
This week's episode saw plenty of action unfold, as ever, at the Lovehoney office and beyond. It was Christmas time, and our busiest time of year. With around 300 calls a day to Customer Care over the festive season, the staff were certainly kept on their toes.
Neal headed to Manchester to oversee the filming of Lovehoney TV adverts, and they went down a storm. The warehouse boomed with orders over the Christmas period - and everyone got stuck in to help!
Secret Santa was in full swing in Lovehoney HQ, and the staff received all sorts of great gifts from the man himself - from dog jackets to geeky T-shirts!
Read on to find out how to win this exciting bundle of sexy treats, featured in the final episode of Frisky Business...
Introducing EDGE: the new range of performance-enhancing sex toys for men designed by international sex expert Tracey Cox.
EDGE is a collection of products designed to improve sexual performance. There's even a stamina training app, with a special timer and top tips and techniques to help you last longer in bed.
Tracey will be introducing her range through a series of videos, each one designed to inform and address a range of common sex queries and myths, from 'what's a penis pump for' to 'how can I last longer in bed.'
Whatever your age, whatever your experience - maintaining a healthy, happy sex life takes a little work. With the correct information and a few cleverly chosen tools, you can make personal improvements that you and your partner can both enjoy.
Check out Tracey's EDGE collection to discover how her new range for men can boost pleasure and performance during solo and shared use.
We can hardly believe it, but tonight is the final episode of Frisky Business. Sob!
Six weeks ago, the Lovehoney gang gathered nervously at the pub, waiting to see the first episode of our very own TV series - and now we're wondering how the time has flown by so quickly!
Tonight's episode is dedicated to our Christmas escapades (I know, just as Spring arrives!). Rushed off our feet with special offers and hugely excitable due to Christmas jumpers and the promise of mince pies, we're all looking a little rosy-cheeked in this evening's show.
Both the Content and Customer Care teams are treated to a special visit as Father Christmas pops into the offices, bulging sacks a-plenty.
Plus, international sexpert Tracey Cox is back in town discussing her new range of male sex toys, EDGE, and an innovative mobile app to help build stamina.
It's on at 10pm over on Lifetime (Sky 156 & Virgin 242).
Whether you're buying for yourself or a lover, shopping for bras can definitely be confusing. Underwired, non-underwired, cupless, peek-a-boo... What does it all mean?
Figuring out the correct band size and cup is the first step to success, but choosing a style that suits you or your partner is also essential. Just like how not everyone would choose skinny jeans over bootcut, the coverage, cup style and cut make a huge difference to how you feel about your new bra.
It's also important to keep your bust size in mind while choosing lingerie. Some styles look wonderful on women with cup sizes of A - C, while other cuts are more flattering on a larger bust. Below, we explain the most popular bra styles, and explain what body shape they're best for.