We were wringing our Web 2.0 hands last week when the Lovehoney Twitter account was summarily suspended amid accusations of spam, malefeasance and assorted skullduggery. We were innocent, of course, and protested from the highest mount - well we contested our Twitter account suspension through the official channel and twiddled our thumbs for a bit.
After a couple of days we were assigned a Twitter operative, which reassured us that at least someone was looking into what had happened.
And then, well, we waited some more. And worried a bit more.
So we poked around some Twitter discussion forums which for the most part revealed that if your Twitter account gets suspended by mistake, you just have to wait for it to come back. Not much consolation for us.
But buried deep in the comments was an e-mail address for a Twitter operative called Delbius, who we contacted directly and within no time at all our account was back in operation. Thank you Delbius!
Why was our Twitter account suspended in the first place? Delbius reveals:
> I've restored the account; it would appear that it was flagged as
> part of a spam cloud. In the future, please contact me with a ticket
> number as that makes this process much easier -- or just wait for us
> to resolve the ticket.
Which for us begged the question: what is a spam cloud? To which Del helpfully and swiftly answered:
> Essentially, it's when a group of accounts start spamming;
> some spam accounts started messaging with updates you were
> sending out and you were caught up in the resulting chaos.
So we were collateral damage in someone else's nefarious spam activity. And it turns out quite a lot of other Twitter accounts were suspended due to the spam cloud scare too.
Everything seems to have been sorted now, but if your Twitter account gets suspended, don't panic!
Fill in the Twitter account suspension appeal form and twiddle your thumbs for a bit. If you're twiddling for too long, e-mail Delbius - del at twitter.com
Thank you Delbius!