We all know how the story goes. You buy something. You wait in furious anticipation for it to arrive (albeit, not very long with our speedy free delivery!) When it arrives, you rip open the parcel, and 99.9999% of the time you jump around the room and do a happy dance!
However, on the very rarest of occasions, you may find that the item in question does not fit, isn't working, is eye-wateringly big, or just isn't your cup of tea.
So, what do you do? Returning something you bought online is always more hassle than it's worth, right? Wrong!
At Lovehoney, we're happy if you're happy - and if you're not, we're not. We understand that there will be the odd occasion when something has not lived up to your expectations, for one reason or another.
So if you find yourself unhappy with your purchase, never fear... Lovehoney's super duper, 365 day returns policy means you can get a replacement or refund!
When daily office activity includes people in suits having serious discussions about anal beads, and teams avidly planning the next shipment of nipple clamps, working at Lovehoney can sometimes be quite surreal.
But for me, no day here has been more surreal than my very first… and it all started with a tweet.
I'd spent the morning discussing dildos in the boardroom and thought it couldn't get much better, but that was before my new manager rather cryptically announced: “He’s here! And he’s asking to see you, Stephanie.”
Perhaps this is a good time to mention that a week earlier my favourite comedian, Ross Noble, had tweeted about an unconventional travel documentary he was filming, saying:
"Still looking for stuff to do in Wales or maybe the West Country if you have a cool job or something odd you would like to show the world!"
I hadn't even started yet, but what cooler job is there than working at Lovehoney?
We all love a steamy erotic novel but, in my opinion, there are few things racier than a memoir-based tale; a window into red-hot real-life exploits... Especially when you can gossip about the best bits with your friends afterwards and there's a free gift up for grabs!
So it was with a smile and raised eyebrow that I tucked into Lovehoney's Book of the Month, Dark Secret Love: A Story of Submission by bestselling author Alison Tyler. As the official Lovehoney Book Club read for November, this is your chance to pull up a pew at the Lovehoney Book Club thread on our forum and share your thoughts.
Plus, pick up your copy from Lovehoney and you'll receive a free Silver Collection Silky Bondage Restraint (normally £16.99)! If you need any more reason to check out this novel, award-winning sex columnist and author Violet Blue is a fan: "Dark Secret Love a scorchingly hot work... it's impossible to stop turning the pages... I love this book."
Join our informal erotic book club here - everyone's welcome! Don't forget to give us your take on this naughty read in the comments or on the forum...
After years of showing you the best new sex toys on Lovehoney TV, our very own Annabelle Knight has released her first range of vibrators!
Using her top notch knowledge of everything sexy, Annabelle's new range of couple-friendly sex toys includes a classic vibrator, a G-spot vibe, a love egg and even stylish vibrating knickers.
If you've seen the Lovehoney documentary More Sex Please, We're British, you'll know that Annabelle has been eager to share her own range of pleasure objects with the world for a long time.
"I adore my new collection of toys! They're sexy, stylish and elegant, and won't break the bank. I've tried to provide something for everyone and spent many an hour fretting over the design and functions to make sure you get the best from them!" - Annabelle
Designed with style and function in mind, Annabelle's collection features ergonomic vibrators with a smooth texture for sensual pleasure.
Ms Knight's familiarity of sex toys clearly came in handy when it came to designing the products: "When coming up with the ideas for the toys I took my inspiration from you! They're for the everywoman by the everywoman."
View the full Annabelle Knight Collection below...
Between Britney's new video and the Fifty Shades of Grey phenomenon, it's safe to say that bondage has never been so hot.
Previously, all our bondage-related products, from blindfolds to ball gags, were lumped together in the Sex Toys category.
That wasn't technically accurate, however, so the lovely Alice has done a revamp and created a brand new Bondage section, with everything you could ever want for sexy tie and tease.
In the new section you'll find:
Although regular Lovehoney customers know plenty of ways to wield a whip, for anyone new to bedroom bondage it can be hard to tell a crop from a cane. This new category makes it easier to sort products by material, colour and price, ensuring you get exactly what you want.
So whether you're channelling Christian Grey or bondage queen Bettie Page, you'll find plenty to tickle your fancy in our new Bondage section.
Over the past decade, Lelo have rightly earned themselves a reputation as the leading pioneers of luxury sex toy design. Combining incredible quality with the latest techology and aesthetic beauty, Lelo toys are held in high esteem, and their latest addition to the sex toy family is no exception.
With its innovative and unique design, the Lelo Tara Rotating and Vibrating Clitoral and G-Spot Vibrator is the next big thing in couple’s sex toys - and it's exclusvely available at Lovehoney!
Featuring a rotating arm that actually massages the G-spot, the Tara cleverly mimicks a finger, replicating a come-hither motion. Worn with the rotating shaft inside the vagina, the smooth external pad nestles against the clitoris for incredible dual stimulation, unlike anything you've felt before.
And that's not all, folks. While the rotating arm massages the G-spot and you're getting hands-free clitoral vibrations, this nifty little toy is also designed to be worn during sex!
Who says you can't have it all?
After months of anticipation, finally the day has come. We are hugely excited to launch the Bettie Page Official Pleasure Products Collection!
As the world’s most iconic pinup, and well-known for her love of bondage, it was only a matter of time before Bettie lent her name to a beautiful range of bondage accessories and sex toys!
Lovehoney were delighted to secure the exclusive rights to produce the range, ensuring that the Queen of Pinup's legacy continues in the form of bedroom bondage pleasure products.
This luxury collection is the only range approved by the Bettie Page estate and encapsulates the classic elegance of her style as well as the mischievous twinkle in her eye.
Featuring eleven luxury items, the collection includes two paddles adorned with iconic images of Bettie's playful poses, showing off her curvaceous behind. Presented in ultra-glam packaging, the range is not only practical but looks delicious on the mantlepiece.
Now, who's for a spanking?
One of the Lovehoney gang made a fantastic spot yesterday - pointing out that the Princess of Pop, Britney Spears is brandishing a Fifty Shades of Grey Sweet Sting Riding Crop in the bondage-themed music video for her new single, 'Work B**ch'.
Britney can be clearly seen playing with the riding crop in a series of revealing outfits and bondage-themed situations, including a scene where she holds a leather-clad woman on a leash.
We're all rather excited to hear that the pop legend herself has been swept away with Fifty Shades fever, and naturally the bosses here are delighted that Britney chose the crop from our Official Fifty Shades of Grey Pleasure Collection, which was launched last year and is now selling all over the world.
The single will feature on Britney's eighth studio album (has it really been that many?!) and it's rather exciting to see she's become a bit of a fetish lover.
Relationship expert and sex toy designer Tracey Cox has revealed she's taking part in a brand new (and somewhat unconventional) TV show which looks at everyday couples’ sex lives - literally!
‘Sex Box' is an educational programme forming part of Channel 4’s Sex Week, and it’s causing quite the stir weeks before it’s aired.
So why has it ruffled so many people’s feathers? Well, the show consists of three couples (two male-female and one male-male) having sex live on stage. Yep, that's right!
Well… almost. While the sex does happen on stage, it’s in a secluded soundproof area named the Sex Box, so neither the panel nor the viewers see any hanky-panky.
After their time in the Sex Box and whilst still in their post-coital haze, the couples will be quizzed by a panel of experts, made up of journalist and TV presenter Mariella Frostrup, psychotherapist and author Phillip Hodson, sex columnist Dan Savage and body language and relationship expert Tracey Cox.
Here at Lovehoney, we know that customer care is crucial, both for a business to flourish and for customers to return and repeat their shopping experience with us.
This not only means giving you the best online shopping experience, but also includes what happens after you make your order.
A large part of our job is ensuring your goods get to you as quickly and efficiently as possible. The anticipation of receiving our products means that it is even more essential that it gets to you on time.
It also goes without saying that we use a reliable delivery service to ensure your goodies reach you and only you... nobody wants to be that friendly with their neighbour or postman do they?!
So, to combat any worries and issues in the delivery department, we've outlined your delivery options to make sure that this obligatory part of your order process is as smooth as butter!