It's all smiling faces at Lovehoney HQ today with the news that we won not one, but TWO awards over the weekend! We've been voted Best Online Retailer and Most Innovative Retailers at the annual ETO Awards.
It's the second year running that we've been voted Best Online Retailer by our customers, and we couldn't be more delighted.
The awards took place in Birmingham this weekend and Lovehoney was represented by Flavie, Alice and Gemma.
Lovehoney co-owner Neal Slateford said: "This means so much to Lovehoney because the awards are chosen by the people most important to us - our customers."
"It was another fantastic awards night from ETO and we were thrilled to do the double. Customer care is at the core of everything we do. We offer a no quibbles 365-day returns policy on products."
Our new Customer Care hours mean you can call, live chat or email with an experienced advisor 24 hours a day, 7 days a week.
Ever wondered why some people have so much sex appeal, or why other people love a bit of kink in the bedroom? It's written in the stars, of course!
It is always interesting for us to see how our sales are affected by the month in which people were born. We see clear trends that certain star signs will splash out on high-end bondage gear whilst others prefer dressing up to tying up. After looking at our physical sales trends, we were intrigued to see what else is affected by star signs in the bedroom.
A few months ago, we asked you to take our sextrology survey, and it certainly yielded some interesting results. You can see our findings below, combined with information we got from our sales data. Cast your eyes over the list to find your own sextrology report, or use it to pick your perfect partner!
Do you believe your sexual makeup is down to astrology? If not, perhaps you'll see something here to make you change your mind...
At Lovehoney, we've always prided ourselves in offering top notch customer care. Our mantra since the beginning has been "We're not happy unless you're happy!"
That's stayed our goal during the past twelve years, and with the launch of Lovehoney.com.au, Lovehoney.de and (coming soon) Lovehoney.fr, we have more of a widespread customer base which means a higher customer demand. So, we've been racking our brains to come up with ways to make the customer experience even more outstanding.
In November, we wrote about our new Customer Care office in sunny Brisbane, Australia. The increased staffing levels, along with the time difference, meant we were able to respond to customer queries for longer periods and in quicker, slicker timeframes.
I'm pleased to announce that from this week, we will be further extending our hours to provide 24/7 customer care! That's right - all day every day, there will be an advisor ready to answer your phone calls, live chats and emails.
Result? Sexual happiness is always just a call away! Now, what to do for the other 23 hours and 45 minutes?
Introducing EDGE: the new range of performance-enhancing sex toys for men designed by international sex expert Tracey Cox.
EDGE is a collection of products designed to improve sexual performance. There's even a stamina training app, with a special timer and top tips and techniques to help you last longer in bed.
Tracey will be introducing her range through a series of videos, each one designed to inform and address a range of common sex queries and myths, from 'what's a penis pump for' to 'how can I last longer in bed.'
Whatever your age, whatever your experience - maintaining a healthy, happy sex life takes a little work. With the correct information and a few cleverly chosen tools, you can make personal improvements that you and your partner can both enjoy.
Check out Tracey's EDGE collection to discover how her new range for men can boost pleasure and performance during solo and shared use.
We can hardly believe it, but tonight is the final episode of Frisky Business. Sob!
Six weeks ago, the Lovehoney gang gathered nervously at the pub, waiting to see the first episode of our very own TV series - and now we're wondering how the time has flown by so quickly!
Tonight's episode is dedicated to our Christmas escapades (I know, just as Spring arrives!). Rushed off our feet with special offers and hugely excitable due to Christmas jumpers and the promise of mince pies, we're all looking a little rosy-cheeked in this evening's show.
Both the Content and Customer Care teams are treated to a special visit as Father Christmas pops into the offices, bulging sacks a-plenty.
Plus, international sexpert Tracey Cox is back in town discussing her new range of male sex toys, EDGE, and an innovative mobile app to help build stamina.
It's on at 10pm over on Lifetime (Sky 156 & Virgin 242).
Tonight is the penultimate episode of Frisky Business (sob), and it's all about our business ventures outside of the Lovehoney building!
Did you know that Lovehoney co-owners Richard and Neal also own Coco de Mer? Tonight we follow the journey of the store's extravagant renovation and how the pair have turned the business around.
Coco de Mer's longest-serving staff member Allison gets excited when she's asked to design a sex toy and Richard visits a steel factory and sees a butt plug created from nothing before his very eyes.
We also see Bluebella's newest recruit Tracy diving in at the deep end and throwing a lingerie party at her home.
As usual the returns department see their fair share of unwanted sex toys, and Roy shares his preferred word for women's privates - it's 'foof', in case you were wondering!
Tune in to Lifetime (Sky 156 & Virgin 242) at 10pm.
Get your party dress on and your sparkly nipple tassels out as today is Lovehoney's birthday!
We'll be celebrating the same way anyone celebrates a birthday, with some penis cake, a friendly game of Chilli Willie Roulette, and a bit of reminiscing about life so far.
Just like any birthday, there will be presents, and not just to ourselves! We'll be giving THREE lucky winners a Lovehoney Deluxe Magic Wand Vibrator Gift Pack, worth £74.99 each! Just comment below for your chance to win. Winners will be contacted by email on Tuesday 22/4/14.
As Lovehoney's Chelsea says, "Every day's a dildo day!" but we've certainly been doing more than just selling dildos for the last 4,383 days! (We've also been selling lube, lingerie and latex, for a start.)
Today, Lovehoney is the UK's biggest online adult retailer. Seeing ourselves on TV in our 6 part fly-on-the-wall documentary series Frisky Business, it's easy to forget where we came from, but it's not always been like this...
This week on Frisky Business we got to grips with all things international!
From researching the Australian consumer to launching a German website, the team at Lovehoney HQ showed they are certainly a well-travelled bunch.
Sarah took the plunge and moved down under in order to help recruit Aussies for our Brisbane office, and customer care couldn't believe how powerful two Magic Wand vibrators were in their staff training meeting.
We also followed Stephanie on her German journey, from her first days and trial tasks (an interview here is a little bit different from what you might be used to!) to being offered a full-time position in her dream role.
Because we love you, we've put together a delicious prize bundle bursting with goodies from last night's show.
Don't forget to tune in to Lifetime (Sky 156 & Virgin 242) next week for the next instalment and product giveaway!
Tonight sees episode four of Frisky Business hit our screens and we're all asking the same thing: where has the time gone?!
In and amongst the ongoing saga that is the amazing Returns Department, this Frisky episode covers all things international, letting viewers in behind-the-scenes of our mission to deliver sexual happiness to the whole world!
The team get to grips with the Australian market and make some hilarious discoveries, whilst Customer Care Manager Sarah is sent Down Under to kick-start the Aussie recruitment process.
We follow intern Stephanie as her placement comes to an end. Will Richard decide her German language skills are needed by Lovehoney?
Plus, we meet Victor, the Lovehoney warehouse's biggest resident. What are you waiting for? Set your reminder now!
Tune in to Lifetime (Sky 156 & Virgin 242) at 10pm.
Launching in the UK in October last year, The Bettie Page Official Pleasure Products Collection made it's first appearance (and sale) at the London Tattoo Convention, sponsoring the national 'Miss Pin Up UK' competition.
Since then, sales have been consistently strong, with positive feedback from Bettie Page fans and seasoned bondage enthusiasts alike, which has got us grinning from ear to ear!
As an official piece of Bettie Page merchandise, it's very important to us that we please the 'original' Bettie fans, as well as those who have only just discovered her, and the rest who are just looking for a luxurious product to add to their kinky bedroom play.
Amazingly, it seems we've already built up a global fan-base on our Twitter and Facebook accounts (thank you!) and with our recent TV appearance in 'Frisky Business', Bettie is booming once again!
Read on to discover exactly what's in the range, as well as an overview of our television debut which aired last week.