• 24 Hour Customer Care Now Available at Lovehoney!

    Jess
    by Jess on 20 November 2013 7 comments  |  Add a comment

    24 Hour Customer Care Now Available at LovehoneyThat's right! Believe it or not, our award-winning Customer Care just got even better.

    We're now offering 24 hour Customer Care Monday to Friday to customers around the globe, so no matter when you want to talk to us, we're just on the end of a call, live chat or email.

    That's not all - our Customer Care advisors are also available on Saturdays from 8am to 4pm and midnight to 2.30am, as well as from 9pm to midnight on Sundays.

    Opening 24 hours a day during the week enables us to respond to queries, questions and shoppers even quicker, saving you time and minimising call queues. Now, getting through to a human being is even easier.

    Get in touch at any time of day or night during weekdays to recieve the same outstanding Customer Care you'd expect when shopping with us.


    So why the sudden change? With the recent launch of our Australian website it was clear that having a Customer Care department based in the UK limited the assistance we could offer our customers 'across the pond'. To tackle the problem we decided to open a Customer Care department in Oz, making our service round-the-globe as well as round-the-clock!

    In addition, we regularly receive feedback from our customers saying they find it hard to get in touch with us at a time which suits them. With many of you working during the day, calling in the afternoon when the kids are home can be a bit of a nightmare, so we decided the best way to get round this would be to offer a 24 hour phone line and give you the freedom to call us whenever you like (ie: when the little ones are in bed!)

    Matt from Customer Care, who now manages a team which literally spans around the world, was greatly involved in the changes, talking closely with co-director Richard about the new service and the benefits of offering longer opening hours.

    He says: "We decided to open up a Customer Care department in Australia while Rich and I were on our way to play golf! Within 24 hours the wheels had been set in motion."

    "The instant success of the Australian website was brilliant but the time zone difference was a major factor and meant we couldn't offer an effective service for our Australian customers with a UK-based team."

    "With 24 hour care during weekdays and extended hours at weekends, we can now offer a much more extensive service to all of our customers, not just those in Australia."

    So whether you want to call us at the crack of dawn or during the twilight hours, we are always here, offering you the help, assistance and advice you need at a time which suits you.

    As for a 24/7 service? We're working on it!


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    Category: Lovehoney News

    Comments (7)

    • Scorpius12: November 20, 2013 11:42
      LH - your customer service is the best out there and I can't believe that you are still giving more! Congratulations on the success of your Australian website! xxx
    • Ali: November 20, 2013 11:58
      This is fab news!
    • KinkyFuckery: November 20, 2013 13:46
      When we think you cant get any better LH strikes again you are just amazing keeping us lot happy ! AMAZING well done and your success again x
    • Cornish89: November 20, 2013 14:58
      Wow, 24 hour customer service is pretty impressive! As was your previous customer service though! Lol
    • Lovehoney Nicole: November 20, 2013 15:19
      Thanks everyone! It is very exciting to extend the service :) Plus, if you call during the night you'll get to enjoy an Aussie accent!
    • Khaleesi: November 20, 2013 19:56
      Your customer service is unmatched! I hope you're all very proud!
    • Lollipop: November 22, 2013 14:39
      What!! =O you mean lovehoney customer care has just got even better!!

      Lovehoney you are truly amazing!

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