• Customer Care Corner: Going the Extra Inch

    Chelsea
    by Chelsea on 19 July 2013 10 comments  |  Add a comment

    how to choose the perfect sex toy

    Have you ever wondered who the people are behind Lovehoney's award winning Customer Care department, what we do and how we can help guide you on choosing the right Sex Toys, Lingerie and Essentials for you or your partner?

    My name is Chelsea and I am one of the Customer Care advisers here at Lovehoney HQ. I'm here to give you an insight into our award winning Customer Care department.

    Here's a who, what and how guide to Customer Care and the benefits we can provide to your quest for intimate pleasure and sexual happiness:

    Who are Customer Care?

    Quite simply: We are the Sexual Go-to Gurus! Any questions or advice you may need on an order or product, then please feel free to get in touch so we can help you with any issues or queries you may have.

    Don't be shy... There's nothing we haven't already heard!

    We encourage you to talk to us in the first instance as our knowledge and experience means you're in the right hands to make an informed decision.


    What do Lovehoney Customer Care do?

    We maintain the high levels of customer service that our loyal customers both deserve and expect. We are with you every step of the way; from choosing what toy to buy, taking payments for orders over the phone and ensuring the aftercare received means you know you're well looked after, way after the toys have landed on your doorstep!

    We understand just how crucial it is tailoring a product to your needs as everyone is different as what could be one person's idea of sexual ecstasy, could be another person's vision of being stuck in a sandpit, listening to nails on a chalkboard! Therefore, the more we are 'in the know' on the latest trends and phenomenons, the better equipped we are to answer your enquiry.

    A good example is the effect Fifty Shades of Grey has had on people's sex lives, not just nationally but worldwide. We have customers from far and wide wanting to spice up their sex lives in the same way that was captured in E.L James' riveting trilogy but are not quite sure where to start.

    When this happens, I do try to steer our customers towards our excellent buyer's guides as these give excellent breakdowns into the products that are most suited to your needs, as well as the specific functions and facts of each product.

    From Bondage to Bullets, there is not a section we haven't thought of or covered to lead for an explosive experience in (and out) of the bedroom! Marrying that with the host of customer reviews listed on each of our product pages means that there is a plethora of information available! Who knew research could be so fun?

    How do I get in touch with you?

    The good news is, there are a variety of ways you can contact us as we understand people's preferences vary. You can contact us via phone, email or on our Live Chat Service between the hours of 8am-10pm Monday-Friday and 8am-4pm on Saturdays.

    So don't hesitate... Put a spring in your step today and find something to make you play!

    Customer Comments of the Month

    "Every time I buy from Lovehoney me and my girlfriend do a little happy dance and get all giddy until the package comes in. In street vernacular I would characterize Lovehoney by saying "that s**t is tight, yo". Keep up the awesome deals and stick with this web design. Double thumbs up!"

    "Hi! I just wanted to say how amazing your site is. Ever since I stumbled across it my life has changed dramatically! I am more confident and happier and feel alive again. Your site is amazing and fun. Your customer service is fantastic! And thank you so much for the early birthday discount (I confess that within 39 seconds I had already ordered something!)"


    Contact Lovehoney Customer Care | Visit The Lovehoney Forum

    Comments (10)

    • Mrs Average: July 19, 2013 10:37
      Well done to Chelsea and the rest of the customer care team. Your hard work and efforts are truly valued. No matter what difficulties we may experience on the website, forum or with orders or purchases (which are hardly ever by the way for me) the customer service is always impeccable and can't fault it.
    • xmorningxgloryx: July 19, 2013 11:32
      Customer care at Lovehoney couldn't be at a higher standard. It's what brings us all back again and again. You manage to make every customer feel valued, which must take a lot of hard work. All of which is very much appreciated. If there's a problem.. It's customer care to the rescue =P
    • Scorpius12: July 19, 2013 14:18
      Hi Chelsea - Very Well Said! The Customer Care at Lovehoney is Absolutely Outstanding. Nothing is too much trouble and everyone is so lovely and friendly. I would never go anywhere else to buy all my sexy goodies! Thank You Lovehoney My Husband and I 'Love Love Love You!' :)
    • Diane Dukes: July 19, 2013 14:25
      You are fantastic I recently brought something then realized the postage needed changing you did it, Thanks because I am registered blind I'd put the wrong one.
    • FrozenAngel: July 19, 2013 14:36
      I love LoveHoney and think the customer care is fantastic, The service is always great, and whenever I've needed to talk to someone they've always been very polite and helped to the best of their abilities. It's this reason people keep coming back. I used to shop at Anne Summers for items, now it's primarily love honey and has been for some years. Everyone is fab.
    • Ness: July 20, 2013 04:23
      Very handy blog ^_^
    • KinkyFuckery: July 20, 2013 19:16
      Wicked , customer care makes a company & LH has one of the best teams around. Didn't you win a reward for it ? lol Keep up the amazing work proud to be a very happy customer of LH's
    • Alice: July 21, 2013 22:41
      I have said it before and will say it again - LoveHoney rocks!
    • Stevie Nichol: July 25, 2013 15:24
      Well done LoveHoney. Hope your enjoying working there Chelsea. :) keep up the good work LoveHoney we love you!
    • Aphrodite 2011: July 26, 2013 15:38
      Lovehoney are a fantastic company!!! At first i wasn't happy that we had to spend £50 instead of £30 to get free postage but now that all mail is tracked i think the overall postal has improved, and it was good before!!! Aside from delivery times i would never ever go anywere else because LH are amazing and have never let me down!
    Add a comment
    1. Yes, please! Email me when there are more comments after mine
    2. We need to ask you a question to prove you're a human because evil spam computers keep abusing our form!