Other Shopping Websites Break the Key Rules but you can Shop Safely with Lovehoney!
Three in ten of the most visited shopping websites aren't getting the simplest shopping rules right, but luckily for you - Lovehoney isn't one of them and manages to score top marks across the board!
Comparison and information website Which? Looked into the delivery and returns policies as well as the contact information for over 51 online shops and over 16 of them failed to comply on at least one rule from either the Distance Selling Regulations or the Electronic Commerce Regulations.
Some websites insist you must pay the original postage cost when you want to return something and others only give you seven days to return a product whether it's faulty or you simply have changed your mind.
However, Lovehoney has a gleaming customer service record and gets all the rules right.
For example, delivery to you, no matter how much you spend, is absolutely free and returning the item to us is free too! Just stick the pre-printed self adhesive returns label on your package and take it to your local post office who will whisk it away back to us ASAP!
Lovehoney also gives you up to 365 days from the point of purchase to return your item and get either an exchange or refund!
Our customer service team also aim to answer e-mails within 2 hours between the hours of 8.30am and 5pm Monday to Friday and our freephone customer line means you can speak to a human within 6 rings, 24 hours a day.
These reasons are exactly why we've been given the Shopzilla Platinum Circle of Excellence Award for Brilliant Customer Service! We ranked 'outstanding' across the board, including in the areas of on-time delivery, customer support, product quality and likelihood for customers to shop here again.